IT & Security Operations Engineer - Bilingual

HappyGlobal Service; Singapore; On-site; SGD 45,000 - 70,000; Full time

Benefits offered by this job

Job summary

HappyGlobal Service is seeking an on-site IT Support professional in Singapore to manage day-to-day tickets, endpoints provisioning, and SLA-driven resolutions. You will be the local point for hardware, accounts, software, and conferencing-room issues, coordinating with HQ as needed.

The role emphasizes network troubleshooting, security policy execution, incident response, and cloud collaboration. Fluency in English, a service mindset, and basic scripting skills are essential, with after-hours

Qualifications

• Bachelor's degree preferred or equivalent professional experience in IT on-site support/operations.
• 2+ years of relevant experience in IT on-site support/operations.
• Proficient in Windows/macOS/Linux; strong networking fundamentals; experience with SCCM/Intune/GPO/MDM; SSO/MFA/VPN/Zero-trust familiarity.
• Ability to execute security compliance policies and triage incidents; basic automation skills (Shell/PowerShell/Python).

Responsibilities

• On-site IT support: Manage day-to-day IT tickets (endpoints, accounts, software, network, conference rooms/AV).
• Network troubleshooting: Serve as the on-site first responder for local network issues; diagnose and coordinate with Tier 2/HQ.
• Infrastructure operations: Perform physical maintenance (rack-and-stack, inspection, RMA) for local gear.
• Security policy execution: Implement HQ-issued security policies (EDR/AV, network access, MFA).
• Security incident response: Local first responder for security incidents; support investigation, isolation, remediation.
• Cloud & Collaboration: Assist with cloud resource operations; collaborate with HQ teams while maintaining local discipline.
• Standby Duty: Participation in scheduled after-hours standby and emergency response.

Skills

Windows/macOS/Linux

Networking fundamentals

SCCM/Intune/GPO/MDM

SSO/MFA/VPN/Zero-trust

Shell/PowerShell/Python

English communication

Education

Bachelor's degree in Computer Science or Information Security

Tools

SCCM/Intune/GPO/MDM

Job description

A famous global consumer technology company, develops innovative hardware, software, and digital solutions that make advanced manufacturing technology more accessible to consumers and businesses worldwide.

Responsibilities

1. On-site IT support: Manage day-to-day IT tickets (endpoints, accounts, software, network, conference rooms/AV). Handle device/account provisioning and meet resolution SLAs.

2. Network troubleshooting: Serve as the on-site first responder for local network issues (wired/wireless/VPN/DNS/DHCP); perform diagnosis and coordinate with Tier 2/HQ.

3. Infrastructure operations: Perform physical maintenance (rack-and-stack, inspection, RMA) for local gear.

4. Security policy execution: Implement HQ-issued security policies (EDR/AV, network access, MFA).

5. Security incident response: Act as the local first responder for security incidents; support investigation, isolation, and remediation.

6. Cloud & Collaboration: Assist with cloud resource operations; collaborate with HQ teams while maintaining local operational discipline.

7. Standby Duty: This role requires participation in scheduled after-hours standby and emergency response. (See Compliance Statement below).

Qualifications

1. Education: Bachelor’s degree in Computer Science, Information Security or related field is preferred.

2. Experience: Equivalent professional work experience will be fully considered in lieu of a formal degree. 2+ years of relevant experience in IT on-site support/operations.

2. Technical Skills: Proficient in Windows/macOS/Linux; strong networking fundamentals (TCP/IP, Wi-Fi, Wireshark); experience with SCCM/Intune/GPO/MDM; SSO/MFA/VPN/Zero-trust familiarity.

3. Security & Scripting: Ability to execute security compliance policies and triage incidents. Basic automation skills (Shell/PowerShell/Python) and cloud familiarity (AWS/GCP).

4. Language & Soft Skills: Effective English communication; strong service mindset and security awareness.

HappyGlobal Service and its clients are committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. All qualified applicants are encouraged to apply.