IT & Security Operations Engineer

HappyGlobal Service; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

HappyGlobal Service in Singapore seeks an on-site IT Support specialist to manage day-to-day tickets for endpoints, accounts, software, and network services. Coordinate with HQ for escalations and ensure timely SLA adherence while supporting conference rooms and AV setups.

You will handle provisioning, maintain security policy compliance, and engage in standby after-hours as needed to ensure continuous local IT operations and security posture.

Qualifications

• Bachelor’s degree in CS/Info Security or related field; equivalent experience considered.
• 2+ years of relevant on-site IT support/operations experience.
• Strong English communication and service mindset.

Responsibilities

• On-site IT ticket management: endpoints, accounts, software, network, conference rooms/AV.
• Handle device/account provisioning and meet resolution SLAs.
• Network troubleshooting for local issues (wired/wireless/VPN/DNS/DHCP); coordinate with Tier 2/HQ.
• Infrastructure operations: rack-and-stack, inspection, RMA for local gear.
• Execute security policies (EDR/AV, network access, MFA).
• Respond to security incidents; assist investigation, isolation, remediation.
• Cloud & Collaboration support; assist HQ teams while maintaining local discipline.

Skills

Windows/macOS/Linux

Networking fundamentals

Wireshark

SCCM/Intune/GPO/MDM

SSO/MFA/VPN/Zero-trust

Automation (Shell/PowerShell/Python)

English communication

Education

Bachelor’s degree in CS/Info Sec or related field

Equivalent professional work experience

Tools

AWS

GCP

Job description

• 1. On-site IT support: Manage day-to-day IT tickets (endpoints, accounts, software, network, conference rooms/AV). Handle device/account provisioning and meet resolution SLAs.
• 2. Network troubleshooting: Serve as the on-site first responder for local network issues (wired/wireless/VPN/DNS/DHCP); perform diagnosis and coordinate with Tier 2/HQ.
• 3. Infrastructure operations: Perform physical maintenance (rack-and-stack, inspection, RMA) for local gear.
• 4. Security policy execution: Implement HQ-issued security policies (EDR/AV, network access, MFA).
• 5. Security incident response: Act as the local first responder for security incidents; support investigation, isolation, and remediation.
• 6. Cloud & Collaboration: Assist with cloud resource operations; collaborate with HQ teams while maintaining local operational discipline.
• 7. Standby Duty: This role requires participation in scheduled after-hours standby and emergency response. (See Compliance Statement below).

Qualifications

• 1. Education & Experience: Bachelor’s degree in Computer Science, Information Security or related field is preferred. Equivalent professional work experience will be fully considered in lieu of a formal degree. 2+ years of relevant experience in IT on-site support/operations.
• 2. Technical Skills: Proficient in Windows/macOS/Linux; strong networking fundamentals (TCP/IP, Wi-Fi, Wireshark); experience with SCCM/Intune/GPO/MDM; SSO/MFA/VPN/Zero-trust familiarity.
• 3. Security & Scripting: Ability to execute security compliance policies and triage incidents. Basic automation skills (Shell/PowerShell/Python) and cloud familiarity (AWS/GCP).
• 4. Language & Soft Skills: Effective English communication; strong service mindset and security awareness.