IT Operations Specialist, 24x7 Command Center

United Overseas Bank; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

1011 United Overseas Bank Ltd in Singapore is seeking a capable IT Operations professional to join the 24x7 Command Center. You will monitor across Mainframe, AS/400, UNIX/Linux and Windows platforms, ensuring high service availability and quick incident response.

Key duties include real-time exception monitoring, batch operations tracking, incident management, first-level support, cross-team collaboration, and maintaining accurate logs for audits and compliance.

Qualifications

• Degree or Diploma in IT, CS, or related field.
• Minimum 2+ years in IT operations or command center.
• Experience with Mainframe, AS/400, UNIX/Linux, or Windows.
• Strong English communication and teamwork.

Responsibilities

• Real-time monitoring of system platforms, applications and infrastructure.
• Track and manage batch jobs, ensuring timely execution per SLAs.
• Identify, escalate and track incidents to support teams.
• Provide first-level diagnosis and resolution of issues.
• Coordinate with infrastructure and app support teams during incidents.
• Maintain accurate operational logs and shift handover docs.

Skills

English fluency

Team player

Calm under pressure

Attention to detail

Shift readiness

Education

Degree/Diploma in IT, CS, or related

Tools

Mainframe

AS/400

UNIX/Linux

Windows

Microsoft Office

Job description

1011 United Overseas Bank Ltd in Singapore is seeking a capable IT Operations professional to join the 24x7 Command Center. You will monitor across Mainframe, AS/400, UNIX/Linux and Windows platforms, ensuring high service availability and quick incident response.

Key duties include real-time exception monitoring, batch operations tracking, incident management, first-level support, cross-team collaboration, and maintaining accurate logs for audits and compliance.