24/7 IT Operations Support Analyst

HYPERSCAL SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Beyondsoft Consulting (Singapore) Pte. Ltd is seeking a capable Application Operations/Support professional to monitor health, incidents, and service requests. You will classify incidents, runbooks, and coordinate with cross-functional teams to restore services.

The role requires 2+ years in IT service with ITIL familiarity, strong communication, and basic cloud monitoring knowledge. This is an on-site Singapore position supporting 24/7 operations.

Qualifications

• Experience in 24/7 application operations, service desk or production support.
• Knowledge of ITIL incident, problem, request and change processes.
• Ability to interpret dashboards, logs and alerts, and perform structured troubleshooting.

Responsibilities

• Monitor application health, dashboards, alerts, scheduled jobs, message queues, APIs and data processing workflows.
• Receive incidents and service requests through phone, messaging, email and the designated IT service management platform.
• Acknowledge, classify and prioritise incidents using defined severity levels and service targets.
• Perform initial diagnosis, execute approved runbooks and workarounds, and elevate unresolved issues to Level 2 specialists.
• Maintain complete ticket records, including timestamps, symptoms, business impact, actions taken, resolution and preventive recommendations.
• Provide regular status updates during service disruption and support post incident reporting.
• Coordinate with application, data, cloud infrastructure and third party support teams until service is restored.
• Support shift handovers and keep escalation contacts, knowledge articles and operating procedures up to date.

Skills

Incident management

Troubleshooting

Dashboard interpretation

Clear communication

ITIL knowledge

Cloud monitoring basics

2+ years experience

Education

Diploma or degree in IT/CS

Tools

Monitoring tools

Job description

Beyondsoft Consulting (Singapore) Pte. Ltd is seeking a capable Application Operations/Support professional to monitor health, incidents, and service requests. You will classify incidents, runbooks, and coordinate with cross-functional teams to restore services.

The role requires 2+ years in IT service with ITIL familiarity, strong communication, and basic cloud monitoring knowledge. This is an on-site Singapore position supporting 24/7 operations.