Global Command Centre Lead, 24x7 IT Operations & Resilience

1011 United Overseas Bank Ltd; Singapore; Vor Ort; SGD 180.000 - 240.000; Vollzeit

Zusammenfassung

1011 United Overseas Bank Ltd is seeking an accomplished Operations and Command Centre Leader to manage mission-critical technology operations across global environments. The role focuses on operational resilience, incident management, and enterprise workload automation to ensure service reliability and strong governance.

The candidate will lead global teams, drive continuous improvement, and influence senior stakeholders to deliver resilient and customer-focused technology services within a

Qualifikationen

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• 10+ years of experience in Command Center Operations and Batch Processing domains.
• Fluency in both spoken and written English.
• Excellent interpersonal skills, proven ability to influence stakeholders with excellent communication and subject expertise, drive operational excellence.
• Demonstrates a proactive and innovative approach to resolving complex operational challenges and driving service improvements, leveraging ITIL best practices to ensure process efficiency and compliance.
• People Management: Proven ability to lead large teams, mentor, and develop diverse teams, fostering collaboration, accountability, and high performance in a 24x7 operational environment.

Aufgaben

• Lead the Enterprise Command Centre function, ensuring 24x7 operational stability, service availability, and performance.
• Drive operational excellence, resilience, and continuous improvement across mission-critical technology services.
• Provide strategic oversight of enterprise workload automation and batch operations across Mainframe, AS/400, Unix/Linux, Windows and hybrid platforms.
• Govern ITIL-based service management processes, including Incident, Problem, Change, and Event Management for Command Center function.
• Lead Operational Resilience, Disaster Recovery, and Business Continuity preparedness across technology operations.
• Establish and monitor service reliability, availability, and SLA/KPI performance frameworks.
• Lead and develop high-performing global operations teams while fostering accountability and continuous improvement.
• Define and execute the Command Centre strategy, roadmap, and transformation initiatives; manage budgets and vendor relationships.

Kenntnisse

Command Center Operations

Batch Processing

ITIL

People Management

English Proficiency

Stakeholder Management

Workload Scheduling Tools

ITSM Tools

Project Management

Mainframe z/OS

AS400

UNIX

Windows

Ausbildung

Bachelor's degree in Computer Science, Information Systems, or related field

Tools

BMC Control-M

IBM Tivoli Workload Scheduler (TWS)

CA Workload Automation

ServiceNow

BMC Remedy

Helix

TrueSight

Splunk

BHOM

JIRA

Confluence

MS Project

Jobbeschreibung

1011 United Overseas Bank Ltd is seeking an accomplished Operations and Command Centre Leader to manage mission-critical technology operations across global environments. The role focuses on operational resilience, incident management, and enterprise workload automation to ensure service reliability and strong governance.

The candidate will lead global teams, drive continuous improvement, and influence senior stakeholders to deliver resilient and customer-focused technology services within a