Manager, Computer Operator, Group Infrastructure & Platform Services

United Overseas Bank Limited; Singapore; On-site; SGD 45,000 - 78,000; Full time

Job summary

United Overseas Bank Limited is seeking an IT Operations professional for its 24x7 Command Center in Singapore. The role focuses on real-time monitoring of Mainframe, AS/400, UNIX/Linux, and Windows systems, handling batch operations, incident management, and first-level support.

You will work 12-hour rotating shifts, collaborating with infrastructure and application support teams to ensure high service availability and smooth audits.

Qualifications

• Degree or Diploma in Information Technology, Computer Science, or related field.
• 2+ years of hands-on IT operations experience in a command center or similar environment.
• Familiarity with mainframe, AS/400, UNIX/Linux, and Windows systems; proficiency in Microsoft Office.

Responsibilities

• Monitor system platforms, apps, ATM services, and network in real time and escalate as per SOPs.
• Track and manage scheduled batch jobs to meet SLAs and resolve failures.
• Identify, escalate, and track incidents to reduce disruption to business operations.
• Provide first-level diagnosis and resolution before escalation.
• Collaborate with infrastructure and app support teams during incidents and maintenance.
• Maintain operational logs, incident records, and shift handover documentation for audits.

Skills

Attention to detail

Teamwork

2+ years IT operations experience

Education

Degree or Diploma in IT/CS

Tools

Mainframe

AS/400

UNIX/Linux

Windows

Microsoft Office

Job description

Company: 1011 United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

As a member of the Computer Operations team, you will play a critical role in ensuring the seamless and continuous operation of the bank’s IT systems across multiple platforms—including Mainframe, AS/400, UNIX, and Windows—within a 24x7 Command Center environment. This role demands strong attention to detail, the ability to work under pressure, and a commitment to maintaining high service availability in a mission-critical environment.

• Exceptions Monitoring: Perform real-time monitoring of system platforms, applications, ATM services and network infrastructure using enterprise monitoring tools and promptly elevate exceptions to corresponding support teams, in accordance with SOPs, for timely action.
• Batch Operations: Track and manage scheduled batch jobs, ensuring timely execution and resolution of job failures conforming to the SLAs with business
• Incident Management: Promptly identify, elevate, and track incidents to the appropriate support teams, ensuring timely resolution and minimal disruption to business operations.
• First-Level Support: Conduct first-level diagnosis and resolution of system and batch issues before escalating to higher support tiers
• Collaboration: Work closely with infrastructure and application support teams to coordinate responses to incidents and planned maintenance activities.
• Documentation and Reporting: Maintain accurate operational logs, incident records, and shift handover documentation to support audit and compliance reviews.

Job Requirements

• Education: Degree or Diploma in Information Technology, Computer Science, or related field
• Experience: 2+ years of hands-on experience in IT operations or Command Center environment
• Technical Knowledge: Familiarity with one or more of the IT systems - Mainframe, AS/400, UNIX/Linux, Windows
• Tools: Working experience in Microsoft Office (Excel, Word, PowerPoint)
• Language: Fluency in both spoken and written English
• Soft Skills: Good interpersonal skills, ability to work as a team player, and remain calm under pressure
• Shift Readiness: Willingness to work 12-hour rotating shifts following a structured pattern (e.g. three consecutive workdays followed by two days off, then two workdays followed by another two days off).

Additional Requirements

Develop, Engage, Execute, Role Type (GTO), Strategise, Work Experience Level for GTO CWF

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

We value our people and invest in them as we look to fulfil our purpose of building the future of ASEAN. We seek to create a collaborative and progressive environment for them to succeed in their careers for the long term.

UOB is rated as one of the world's top banks, ranked 'Aa1' by Moody's Investors Service and 'AA-' by both S&P Global and Fitch Ratings. With a global network of 500 branches and offices across 19 countries in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices throughout the region. Career Site: UOB Career site