IT Operations & Security Services Manager

ALTROCKS TECH PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

ALTROCKS TECH PTE. LTD. in Singapore seeks an experienced IT Operations Leader to oversee day-to-day IT services, governance, major incident handling, and operations across managed environments.

You will direct VDI operations, SOC governance, software asset management, and vendor management to ensure reliable client service. Requirements include a Bachelor's Degree in IT, Computer Science, Cybersecurity, Engineering, or related field, and 5–8 years of progressive IT experience with 2–3 years in

Qualifications

• Bachelors degree in IT or related field.
• 5-8 years progressive IT experience.
• 2-3 years in service management or operational leadership.
• Experience managing managed services or IT operations environments.
• Experience governing outsourced or internal SOC operations.
• Experience managing software licensing portfolios.
• Experience managing vendors and third-party service providers.
• Client-facing operational leadership experience.

Responsibilities

• Day-to-day IT operations and service delivery oversight.
• Operational governance and incident management.
• Major incident and escalation management.
• VDI operations management.
• Governance of outsourced SOC operations.
• Software asset and license management.
• Vendor and third-party service provider management.
• Client operational governance and reporting.
• Team leadership, workforce planning, and capability development.
• Service transition from project delivery into operations.

Skills

Leadership

Governance

Incident management

Vendor management

Service delivery

Client-facing

Operations management

Education

Bachelor's Degree in IT/CS/Cybersecurity/Engineering or related discipline

Tools

VDI platforms

Job description

• Day-to-day IT operations and service delivery.
• Operational governance.
• Major incident and escalation management.
• Virtual Desktop Infrastructure (VDI) operations management.
• Outsourced Security Operations Centre (SOC) governance.
• Software Asset and License Management.
• Vendor and third-party service provider management.
• Client operational governance and reporting.
• Team leadership, workforce planning, and capability development.
• Service transition from project delivery into operations.

Requirement:

• Bachelor's Degree in Information Technology, Computer Science, Cybersecurity, Engineering, or related discipline.
• 5-8 years progressive IT experience.
• 2-3 years in service management or operational leadership roles.
• Experience managing managed services or IT operations environments.
• Practical experience with enterprise VDI platforms.
• Experience governing outsourced or internal SOC operations.
• Experience managing software licensing portfolios.
• Experience managing vendors and third-party service providers.
• Client-facing operational leadership experience.