Cybersecurity Infra Operations Manager

Ensign InfoSecurity; Singapore; On-site; SGD 90,000 - 110,000; Full time

Job summary

Ensign InfoSecurity in Singapore seeks an experienced Operations Lead to manage security platforms and infrastructure at customer sites, ensuring tasks follow established policies and procedures.

You will coach a small team of engineers, drive service delivery metrics, and deliver accurate reports while mitigating risks to meet customer expectations and strengthen relationship and growth.

Qualifications

• Degree in Computer Science, Information Systems, Cyber Security or related discipline.
• Proven experience leading IT infrastructure and/or cybersecurity operations.
• Strong communication and stakeholder management skills.
• Experience guiding teams and prioritizing multiple tasks.

Responsibilities

• Lead day-to-day operations of security platforms and supporting infrastructure at customer sites.
• Act as the single point of contact for all operations-related matters to the Customer.
• Oversee and coach a small team of operations engineers.
• Develop and update operational framework, procedures, and documentation to meet customer requirements.
• Ensure timely delivery of operational reports and strict adherence to SLAs.
• Identify and mitigate operational risks and drive service delivery improvements.
• Deliver positive security outcomes to support customer satisfaction and growth.

Skills

ITIL-based operations

Team leadership

Stakeholder management

Verbal & written communication

Education

Degree in Computer Science / Information Systems / Cyber Security

Job description

• Lead the overall day-to-day work of security platforms and supporting infrastructure located at customer sites in ensuring operational tasks are executed and issues are rectified in accordance with the established policies, procedures and processes
• Function as the single point-of-contact for all operations related matters to the Customer
• Oversee and coach a small team of operations engineers
• Develop and continually update the framework, procedures, processes and documentation for operations in accordance with customer requirements and best practices.
• Ensure operational reports (periodic and ad-hoc) are delivered accurately and timely.
• Ensure strict compliance to the agreed operational SLA.
• Review, approve and execute Service Requests submitted by the customer within the agreed timeline
• Track and improve operational metrics
• Identify and manage service delivery risks and implement mitigation
• Deliver a positive security outcome to drive customer satisfaction, retention and growth.

Requirements

• Degree in Computer Science, Information Systems, Cyber Security or related discipline
• 6 or more years of professional work experience in operations of IT infrastructure and/or cyber security projects
• Broad knowledge of infrastructure and system management, and service management based on the ITIL framework
• Proven experience in cyber security operations especially in public sector is advantageous
• Project management, stakeholder management, interpersonal and communication skills (verbal and written).
• Ability to lead a team to manage and prioritize multiple tasks