IT Service delivery manager

TECHCOM SOLUTIONS (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

TECHCOM SOLUTIONS (SINGAPORE) PTE. LTD. is seeking an accomplished IT Service Management leader with 10+ years in IT operations across multiple domains.

You will drive ITIL-aligned processes, incident and SLA governance, and multi-vendor service delivery while coordinating with stakeholders. The role requires proven experience in handling Sev1/Sev2 incidents and complex escalations, with strong communication and analytical problem-solving skills.

Qualifications

• 10+ years of experience in IT Service Management / IT Operations across multiple service domains.
• Strong knowledge of ITSM, ITIL, incident management and SLA management.
• Proven experience in multi-vendor management and service delivery.
• Experience handling critical Sev1/Sev2 incidents and service escalations.
• Strong stakeholder communication, analytical and problem-solving skills.
• Degree in Computer Science, IT or a related field.
• ITIL certification preferred.

Skills

ITIL

ITSM

Incident management

SLA management

Multi-vendor management

Service delivery

Stakeholder communication

Analytical thinking

Problem solving

Education

Degree in Computer Science / IT

Tools

ITIL Certification

Job description

• 10+ years of experience in IT Service Management / IT Operations across multiple service domains.
• Strong knowledge of ITSM, ITIL, incident management and SLA management.
• Proven experience in multi-vendor management and service delivery.
• Experience handling critical Sev1/Sev2 incidents and service escalations.
• Strong stakeholder communication, analytical and problem-solving skills.
• Degree in Computer Science, IT or a related field.
• ITIL certification preferred.