IT Operations & Security Services Manager

altrocks tech pte. ltd.; Shenton Way; On-site; SGD 90,000 - 130,000; Full time

Job summary

Altrocks Tech Pte. Ltd. is seeking a hands-on IT Operations and Service Delivery leader in Singapore. The role covers day-to-day operations, governance, and major incident management across VDI environments and SOC oversight.

You will drive vendor and third-party engagement, licensing portfolio management, and client-facing operations. Leadership in team planning and transitioning projects into steady-state operations is essential.

Qualifications

• Bachelor's degree in IT, CS, Cybersecurity, Engineering, or related discipline.
• 5-8 years progressive IT experience.
• 2-3 years in service management or operational leadership roles.
• Experience managing managed services or IT operations environments.
• Practical experience with enterprise VDI platforms.
• Experience governing outsourced or internal SOC operations.
• Experience managing software licensing portfolios.
• Experience managing vendors and third-party service providers.
• Client-facing operational leadership experience.

Responsibilities

• Day-to-day IT operations and service delivery.
• Operational governance.
• Major incident and escalation management.
• VDI operations management.
• SOC governance for outsourced or internal operations.
• Software licensing portfolio management.
• Vendor and third-party service provider management.
• Client operational governance and reporting.
• Team leadership, workforce planning, and capability development.
• Service transition from project delivery into operations.

Skills

Service management

Operational leadership

Vendor management

Client-facing

Incident management

SOC governance

Education

Bachelor's Degree in Information Technology, Computer Science, Cybersecurity, Engineering, or related discipline

Tools

VDI platforms

Job description

• Day-to-day IT operations and service delivery.
• Operational governance.
• Major incident and escalation management.
• Virtual Desktop Infrastructure (VDI) operations management.
• Outsourced Security Operations Centre (SOC) governance.
• Software Asset and License Management.
• Vendor and third-party service provider management.
• Client operational governance and reporting.
• Team leadership, workforce planning, and capability development.
• Service transition from project delivery into operations.

Requirement:

• Bachelor's Degree in Information Technology, Computer Science, Cybersecurity, Engineering, or related discipline.
• 5-8 years progressive IT experience.
• 2-3 years in service management or operational leadership roles.
• Experience managing managed services or IT operations environments.
• Practical experience with enterprise VDI platforms.
• Experience governing outsourced or internal SOC operations.
• Experience managing software licensing portfolios.
• Experience managing vendors and third-party service providers.
• Client-facing operational leadership experience.