Specialist IT Governance and Operations

Porsche Singapore Pte. Ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Porsche Singapore Pte. Ltd. is seeking an IT operations professional to provide end-user support and manage workplace technology. You will resolve incidents, oversee Microsoft 365, user access, and device configurations to ensure smooth operations.

Responsibilities include asset/licence management, onboarding/offboarding, governance, and driving continuous improvement through automation and training to enhance the digital workplace.

Qualifications

• University degree in Information Technology or related field.
• Minimum 2 years in IT operations, infrastructure and project mgmt.
• Strong knowledge of Microsoft technologies, cloud platforms and governance.
• Excellent written and spoken English with strong communication skills.
• Independent, proactive, and able to work in a multicultural environment.

Responsibilities

• Provide IT operations and end-user support across hardware and software.
• Manage workplace technology, Microsoft 365, user access, and devices.
• Oversee IT asset and licence management, inventories, procurement, lifecycle.
• Coordinate onboarding, transfers, offboarding, and access provisioning.
• Support IT governance, maintain policies, governance registers and reporting.
• Drive continuous improvement and enable digital workplace through automation and training.

Skills

Communication

English proficiency

Ownership

Multicultural collaboration

Education

University degree in IT/CS/IS

Tools

Microsoft technologies

Cloud platforms

Infrastructure management

Job description

• Provide IT operations and end-user support through first and second-level support for hardware, software, business applications, and workplace technology, ensuring the timely resolution of incidents and service requests.
• Manage workplace technology and user administration, including Microsoft 365, user access, endpoint devices, system configurations, and compliance activities.
• Oversee IT asset and licence management, including the maintenance of IT assets, licences, inventories, procurement activities, and equipment lifecycle processes.
• Coordinate employee IT lifecycle processes, including onboarding, transfers, and offboarding activities, as well as account provisioning, access management, and asset recovery.
• Support IT governance and drive continuous improvement through the maintenance of IT policies, procedures, documentation, governance registers, operational reporting, and process optimisation initiatives.
• Enhance digital workplace effectiveness and operational efficiency by leveraging technology, automation and AI solutions, and supporting user adoption through training, awareness programmes, and IT communications.

Requirements

• University degree in Information Technology, Computer Science, Information Systems or a relevant discipline
• Minimum 2 years of relevant experience in IT operations, infrastructure and project management
• High proficiency in Microsoft technologies, cloud platforms, infrastructure management and digital transformation initiatives and good IT governance, risk management and business continuity principles
• Excellent communication and interpersonal skills, with a strong command of spoken and written English
• Independent, accountable and proactive, with a strong sense of ownership, the ability to work effectively in a multicultural environment, build strong relationships across all levels of the organisation and deliver results with minimal supervision