IT Operations & End-User Services Executive

cw; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

cw in Singapore is seeking an Operations Executive to handle hands-on IT operations, asset management, and end-user support across the Singapore market. You will coordinate vendors and provide second-line technical support, acting as backup for site services when needed.

The role emphasizes collaboration with global IT teams, strong service delivery, and stakeholder management in a fast-paced environment.

Qualifications

• Diploma/Degree in Computing or related field (or equivalent experience).
• At least 5 years' experience in a corporate IT environment.
• Knowledge of IT service management, asset management, project support and incident management processes.
• Proficiency in Windows OS, Microsoft 365, Microsoft Teams, Active Directory, Intune, Azure fundamentals and ServiceNow or similar ticketing systems.
• Strong communication, customer service, analytical, problem-solving and time-management skills.
• ITIL Foundation certification and technical certifications are advantageous.

Responsibilities

• IT Asset & Procurement Management: Oversee asset inventories, audits, procurement activities, device deployment, and disposal processes.
• Vendor & Telecommunications Management: Coordinate with local vendors, internet service providers, and telecommunications providers while managing billing and procurement activities.
• End-User Technology Support: Provide desktop, mobile device, conferencing, and audio-visual support, including troubleshooting hardware, software, network, and access-related issues.
• Service & Incident Management: Manage requests and incidents through ServiceNow, maintain documentation, ensure SLA compliance and elevate issues appropriately.
• Technology Training & Adoption: Deliver onboarding sessions, user training, and technology adoption programs to improve employee productivity and reduce recurring issues.
• Project Support: Participate in testing, office moves, infrastructure refreshes, software deployments and other IT initiatives.
• Leadership Support: Assist in managing Site Services Technicians and local IT Champions during the Territory Manager’s absence.

Skills

ITSM

Asset Mgmt

Incident Mgmt

Windows OS

M365

AD

Intune

Azure

ServiceNow

Communication

Customer Service

Time Mgmt

Education

Diploma/Degree in Computing or related field

Tools

ServiceNow

Job description

cw in Singapore is seeking an Operations Executive to handle hands-on IT operations, asset management, and end-user support across the Singapore market. You will coordinate vendors and provide second-line technical support, acting as backup for site services when needed.

The role emphasizes collaboration with global IT teams, strong service delivery, and stakeholder management in a fast-paced environment.