Field IT Support Specialist – End-User & Office Tech

cw; Singapore; On-site; SGD 40,000 - 58,000; Full time

Job summary

Cushman & Wakefield is seeking a Technical Support Executive to deliver end-user IT services across Singapore and Southeast Asia. You will handle hardware, software, and networking issues, while ensuring high service quality and SLA compliance.

The role requires 3+ years of corporate IT experience, strong customer service skills, and the ability to drive technology adoption across a dynamic environment. Onsite and remote support are involved.

Qualifications

• At least 3 years of corporate IT support experience.
• Strong customer service and communication skills.
• Ability to troubleshoot a broad range of workplace technologies.

Responsibilities

• Provide end-user and workplace technology support including hardware, software, and network issues.
• Act as second-level escalation point and manage incidents with SLA targets.
• Assist with asset lifecycle, procurement, and vendor coordination.

Skills

Windows OS

Microsoft 365 administration

Microsoft Teams

VoIP support

Remote support

Customer service

Tools

ServiceNow

Active Directory

Intune

Azure

Networking tools

Job description

Cushman & Wakefield is seeking a Technical Support Executive to deliver end-user IT services across Singapore and Southeast Asia. You will handle hardware, software, and networking issues, while ensuring high service quality and SLA compliance.

The role requires 3+ years of corporate IT experience, strong customer service skills, and the ability to drive technology adoption across a dynamic environment. Onsite and remote support are involved.