IT Operation Lead/Site Manager (Healthcare) - Contract

ALPHAEUS PTE. LTD.; Singapore; On-site; SGD 45,000 - 67,000; Full time

Job summary

ALPHAEUS PTE. LTD. seeks a Site Coordinator to oversee IT services at the Institute, leading onsite teams including Network, Server, ID Administrators, Operators and Deskside Engineers.

You will act as the Single Point of Contact for End Users and client representatives. Responsibilities include ensuring SLA adherence, performing IMAC requests per SLA, tracking cases to closure, and maintaining day-to-day operations with minimal service interruptions.

Qualifications

• Requires 2-3 years of IT management experience.
• Strong problem-solving and analytical capabilities.
• Excellent interpersonal and communication skills.
• Familiarity with project management tools and methodologies.
• Willingness to work in a healthcare environment; vaccination may be required.

Responsibilities

• Manage the site team (Network, Server, ID Administrators, Operators and Deskside Engineers) delivering IT services at the Institute.
• Liaise with client representatives (Account Managers, IT Managers, SLO, CIO) and End Users as SPOC.
• Ensure SLA performance and no SLA failures; handle IMAC requests per SLA.
• Track cases to closure and monitor deliverables.
• Manage day-to-day resources to ensure staffing and coverage.
• Document meetings and communications; respond promptly to emails and calls.

Skills

Team management

Problem solving

Analytical skills

Interpersonal skills

Resourceful

Education

Bachelor's degree / diploma in computer science, business, or related field

Tools

Project management software

Job description

Responsibility:

• To manage the site team, which consists of Network, Server, ID Administrators, Operators and Deskside Engineers; and responsible for all IT Services rendered at the Institute.
• To manage the Client representatives such as Account Managers, IT Managers, SLO, CIO and other users who are recipients of the Services.
• To be the Site Coordinator at the Institute, as a Single Point of Contact (\"SPOC\") and as a liaison officer for the End Users. In addition, he /she also acts as a supervisor to all the Onsite Support Staff.
• SLA Performance - Ensure no SLA Failure
• IMAC Reports - Ensure all IMAC Requests are performed in accordance with the SLA
• Tracking of Cases - Ensure all cases are tracked to closure in accordance with the deliverables
• Resources - Manage the resources on day-to-day basis to ensure designated resources are in place.
• Compliments and Complaints - Work closely with the Institute to ensure high compliments and no or nil complaints.
• Day to Day Operations is run with minimal interruptions to the services
• All meetings with internal and external parties are documented and followed through
• Responsiveness - All emails, calls and any other communication are responded to, on a timely manner

Required Experience:

• Bachelor's degree / diploma in computer science, business, or a related field.
• 2-3 years of management and related experience in IT
• Proven ability to solve problems creatively.
• Strong familiarity with project management software tools, methodologies, and best practices.
• Excellent analytical skills.
• Strong interpersonal skills and extremely resourceful
• Comfortable to work in a healthcare environment. This role will require you to take the necessary vaccines