IT Engineer

KASZON PTE LTD; Singapore; On-site; SGD 55,000 - 73,000; Full time

Job summary

KASZON PTE LTD in Singapore is seeking an experienced IT Help Desk Specialist to support desktop applications and infrastructure, ensuring SLA-compliant service delivery across offices. You will troubleshoot, install and configure hardware and software, manage user access, backups, DR procedures, and provide VOIP/conferencing and mobile service support.

The role requires a Diploma/ Degree in IT, 5+ years MIS experience, and preferably ITIL certification; you will work with on-premise and cloud

Qualifications

• Diploma or degree in Computer Science or Information Technology.
• Minimum 5 years MIS or related experience.
• ITIL certification or equivalent preferred.
• Experience with Windows servers, cloud systems, routers and switches.
• Strong analytical and problem-solving skills.
• Good communication and interpersonal skills; able to work independently.
• Willingness to work outside regular hours.
• Able to multi-task and manage priorities.

Responsibilities

• Provide IT help desk support to meet SLA requirements.
• Troubleshoot and resolve desktop applications and infrastructure issues.
• Install and configure hardware and software.
• Maintain on-premise and cloud IT infrastructures.
• Manage user accounts, permissions and access rights.
• Perform system backups and disaster recovery procedures.
• Support VOIP, conferencing and mobile services.
• Document IT infrastructure setups and software licenses.
• Train users on IT systems.
• Stay updated with technical knowledge.
• Handle ad hoc tasks and projects as needed.

Skills

Analytical thinking

Problem solving

Communication

Team player

Self-starter

Education

Diploma/Degree in Computer Science or Information Technology

Tools

Windows Servers

Cloud systems

Routers

Network switches

Job description

Responsibilities:

• Responsible for supporting the IT help desk services to ensure services are delivered to meet business needs and expectations, within SLA standards (response time and resolution time).
• Troubleshoot and resolve issues related to desktop applications and infrastructure.
• Install and configure hardware and software applications.
• Maintain IT infrastructures both on premise and cloud: servers, network switches, wireless network at multiple offices.
• Manage user accounts, permissions, and access rights.
• Monitor and maintain IT systems to ensure their smooth functioning.
• Perform system backups and disaster recovery procedures.
• Support VOIP, conferencing and mobile service request.
• Liaise with other support teams, or product teams as required to resolve requests and issues in a timely manner.
• Act as a contact point between helpdesk operations, other teams (internal, external and vendor/supplier).
• IT assets and inventories management.
• Be responsible for managing project, implementation, configuration, and maintenance system.
• Ensure proper documentation of all IT infrastructure setups, software licenses, and any software modifications.
• Design and conduct IT user training on systems under the IT Department's purview.
• Continuously update technical knowledge and skills.
• Other ad doc tasks and projects as needed.

Requirements:

• Tertiary eduction (Diploma/Degree) in Computer Science, Information Technology, or equivalent.
• Minimum 5-years of MIS or related experience.
• ITIL Certification or equivalent preferred.
• Working experience with Windows Servers, Cloud system, Router, and Network Switches.
• Hands-on software and hardware troubleshooting experience.
• Strong analytical and problem-solving skills.
• Good team player with excellent communication and interpersonal skills combined with self‑assurance and confidence.
• Self‑starter, ability to work independently with minimal supervision.
• Possess a positive attitude and can‑do spirit, and able to work under pressure.
• Ability to multi‑task, take initiative and manage priorities.
• Ability to strive in a fast‑paced and results‑oriented environment.
• Willingness to work outside regular business hours as required.