IT Intern

Singapore Medical Group Limitedsmg.sg; Singapore; On-site; SGD 42,000 - 65,000; Full time

Job summary

Singapore Medical Group Limited is hiring for an IT Support role across multiple clinic sites in Singapore. You will deliver 1st level IT support for clinic systems and devices, troubleshoot issues, and manage helpdesk tickets.

You will assist with network and security operations, backups, and system updates. You will also participate in application rollouts, coordinate with vendors, and contribute to technology evaluations.

Qualifications

• Experience providing 1st-level IT support across multiple sites.
• Familiarity with clinic IT environments and end-user devices.
• Ability to troubleshoot onsite and remotely.
• Knowledge of network basics, backups and security practices.
• Experience with vendor coordination and IT training.

Responsibilities

• Provide 1st-level IT support for clinic systems, devices, and applications across multiple sites.
• Troubleshoot issues onsite and remotely; configure end-user computing devices.
• Monitor and manage helpdesk tickets to resolution.
• Assist with user administration and hardware asset management.
• Conduct IT training and maintain user guides.
• Support clinic setups, relocations, and closures.
• Support network, security, servers, and backups; monitor incidents.

Skills

IT support

End-user services

Ticketing & logging

User training

Clinic operations

Education

Diploma in Information Technology

Tools

Clinic Management System

Windows workstations

Printers & scanners

Mobile devices

VPN

Hyper-V

NAS

Firewalls

Job description

Key Responsibilities:

IT Support & End-User Services:

• Provide 1st-level IT support for clinic systems, applications, and devices across multiple sites, including: Clinic Management System, workstations, mobile devices, printers/label printers/scanners, wireless access points, and digital phones.
• Troubleshoot and resolve IT issues onsite and remotely, including setup and configuration of end-user computing devices.
• Monitor, log, track, and manage IT helpdesk tickets to resolution.
• Assist with user administration and IT hardware asset management.
• Conduct user IT training and maintain updated IT user guides.
• Support new clinic setup, clinic relocations, and clinic closures.

System, Network & Security Operations:

• Provide daily support for network (LAN, WAN, VPN), firewall, antivirus, servers (Physical and Hyper-V), and network-attached storage systems.
• Perform 1st-level network, system, and security management tasks, including regular backups and patch updates.
• Maintain antivirus software and ensure all critical systems are up to date with latest patches and firmware.
• Support security initiatives, including monitoring, logging, and investigation of incidents.
• Regularly review and report on system and account performance.

Project & Application Support:

• Assist in application implementations, rollouts, deployments, and testing.
• Collaborate with vendors and internal users to coordinate system enhancements, changes, and issue resolution.
• Participate in technology evaluations and provide recommendations.
• Perform other IT duties as assigned.