IT Engineer

RICH CONSTRUCTION COMPANY; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

RICH CONSTRUCTION COMPANY in Singapore is seeking an experienced IT professional to support the IT help desk, ensuring SLA compliance and timely resolution of requests.

You will troubleshoot desktop applications, configure hardware, manage cloud and on-premise infrastructure, and document systems while training users.

Ideal candidates have 5+ years MIS experience, familiarity with Windows Server, cloud platforms, networks, and a proactive, service-oriented mindset.

Qualifications

• Diploma/degree in CS/IT required.
• 5+ years MIS or related experience.
• ITIL certification preferred.
• Experience with Windows Servers, Cloud, routers, and network switches.
• Strong analytical and communication skills.

Responsibilities

• Support IT help desk to meet SLA response and resolution times.
• Troubleshoot desktop applications and infrastructure issues.
• Install and configure hardware and software.
• Maintain on-premise and cloud IT infrastructure.
• Manage user accounts and access rights.
• Perform system backups and disaster recovery procedures.
• Document IT infrastructure setups and licenses.
• Provide user training on IT systems.

Skills

IT help desk

Troubleshooting

Windows Server

Cloud systems

Networking

Communication

Self-starter

Multitasking

Education

Diploma/Degree in Computer Science/IT

Tools

VOIP systems

Cloud platforms

Job description

Responsibilities:

• Responsible for supporting the IT help desk services to ensure services are delivered to meet business needs and expectations, within SLA standards (response time and resolution time).
• Troubleshoot and resolve issues related to desktop applications and infrastructure.
• Install and configure hardware and software applications.
• Maintain IT infrastructures both on premise and cloud: servers, network switches, wireless network at multiple offices.
• Manage user accounts, permissions, and access rights.
• Monitor and maintain IT systems to ensure their smooth functioning.
• Perform system backups and disaster recovery procedures.
• Support VOIP, conferencing and mobile service request.
• Liaise with other support teams, or product teams as required to resolve requests and issues in a timely manner.
• Act as a contact point between helpdesk operations, other teams (internal, external and vendor/supplier).
• IT assets and inventories management.
• Be responsible for managing project, implementation, configuration, and maintenance system.
• Ensure proper documentation of all IT infrastructure setups, software licenses, and any software modifications.
• Design and conduct IT user training on systems under the IT Department's purview.
• Continuously update technical knowledge and skills.
• Other ad doc tasks and projects as needed.

Requirements:

• Tertiary eduction (Diploma/Degree) in Computer Science, Information Technology, or equivalent.
• Minimum 5-years of MIS or related experience.
• ITIL Certification or equivalent preferred.
• Working experience with Windows Servers, Cloud system, Router, and Network Switches.
• Hands-on software and hardware troubleshooting experience.
• Strong analytical and problem-solving skills.
• Good team player with excellent communication and interpersonal skills combined with self-assurance and confidence.
• Self-starter, ability to work independently with minimal supervision.
• Possess a positive attitude and can-do spirit, and able to work under pressure.
• Ability to multi-task, take initiative and manage priorities.
• Ability to strive in a fast-paced and results-oriented environment.
• Willingness to work outside regular business hours as required.