IT Engineer

GREAT RESOURCES M & E CONTRACTOR PTE LTD; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

GREAT RESOURCES M & E CONTRACTOR PTE LTD is seeking an IT Help Desk & Infrastructure Specialist to support our IT services across multiple offices in Singapore. You will troubleshoot desktop applications, install hardware/software, and maintain servers and network infrastructure.

The role requires at least 5 years in MIS or related areas, with hands-on experience in Windows Server environments, cloud systems, routers, and switches.

Qualifications

• Minimum 5 years of MIS or related experience.
• Diploma or degree in Computer Science/Information Technology or equivalent.
• ITIL certification or equivalent is preferred.
• Hands-on experience with Windows Servers, cloud platforms, routers and network switches.
• Strong analytical and problem-solving skills.
• Excellent communication and teamwork abilities.
• Self-motivated with ability to work independently.
• Able to multi-task and manage priorities.
• Willingness to work outside regular hours when required.

Responsibilities

• Support IT help desk services to meet business needs within SLA standards.
• Troubleshoot and resolve issues related to desktop applications and infrastructure.
• Install and configure hardware and software applications.
• Maintain on-premise and cloud IT infrastructures across multiple offices.
• Manage user accounts, permissions and access rights.
• Monitor and maintain IT systems for smooth operation.
• Perform system backups and disaster recovery procedures.
• Support VOIP, conferencing and mobile services.
• Coordinate with other support/product teams to resolve requests promptly.
• Document IT infrastructure setups and software licenses.

Skills

MIS experience

Team player

Communication

Self-starter

Pressure tolerance

Education

Bachelor/Diploma in CS/IT

Tools

Windows Server

Cloud systems

Router & Switches

Job description

Responsibilities:

• Responsible for supporting the IT help desk services to ensure services are delivered to meet business needs and expectations, within SLA standards (response time and resolution time).
• Troubleshoot and resolve issues related to desktop applications and infrastructure.
• Install and configure hardware and software applications.
• Maintain IT infrastructures both on premise and cloud: servers, network switches, wireless network at multiple offices.
• Manage user accounts, permissions, and access rights.
• Monitor and maintain IT systems to ensure their smooth functioning.
• Perform system backups and disaster recovery procedures.
• Support VOIP, conferencing and mobile service request.
• Liaise with other support teams, or product teams as required to resolve requests and issues in a timely manner.
• Act as a contact point between helpdesk operations, other teams (internal, external and vendor/supplier).
• IT assets and inventories management.
• Be responsible for managing project, implementation, configuration, and maintenance system.
• Ensure proper documentation of all IT infrastructure setups, software licenses, and any software modifications.
• Design and conduct IT user training on systems under the IT Department's purview.
• Continuously update technical knowledge and skills.
• Other ad doc tasks and projects as needed.

Requirements:

• Tertiary eduction (Diploma/Degree) in Computer Science, Information Technology, or equivalent.
• Minimum 5-years of MIS or related experience.
• ITIL Certification or equivalent preferred.
• Working experience with Windows Servers, Cloud system, Router, and Network Switches.
• Hands-on software and hardware troubleshooting experience.
• Strong analytical and problem-solving skills.
• Good team player with excellent communication and interpersonal skills combined with self‑assurance and confidence.
• Self‑starter, ability to work independently with minimal supervision.
• Possess a positive attitude and can‑do spirit, and able to work under pressure.
• Ability to multi‑task, take initiative and manage priorities.
• Ability to strive in a fast‑paced and results‑oriented environment.
• Willingness to work outside regular business hours as required.