IT Operations Leader | Healthcare Site Manager

ALPHAEUS PTE. LTD.; Singapore; On-site; SGD 45,000 - 67,000; Full time

Job summary

ALPHAEUS PTE. LTD. seeks a Site Coordinator to oversee IT services at the Institute, leading onsite teams including Network, Server, ID Administrators, Operators and Deskside Engineers.

You will act as the Single Point of Contact for End Users and client representatives. Responsibilities include ensuring SLA adherence, performing IMAC requests per SLA, tracking cases to closure, and maintaining day-to-day operations with minimal service interruptions.

Qualifications

• Requires 2-3 years of IT management experience.
• Strong problem-solving and analytical capabilities.
• Excellent interpersonal and communication skills.
• Familiarity with project management tools and methodologies.
• Willingness to work in a healthcare environment; vaccination may be required.

Responsibilities

• Manage the site team (Network, Server, ID Administrators, Operators and Deskside Engineers) delivering IT services at the Institute.
• Liaise with client representatives (Account Managers, IT Managers, SLO, CIO) and End Users as SPOC.
• Ensure SLA performance and no SLA failures; handle IMAC requests per SLA.
• Track cases to closure and monitor deliverables.
• Manage day-to-day resources to ensure staffing and coverage.
• Document meetings and communications; respond promptly to emails and calls.

Skills

Team management

Problem solving

Analytical skills

Interpersonal skills

Resourceful

Education

Bachelor's degree / diploma in computer science, business, or related field

Tools

Project management software

Job description

ALPHAEUS PTE. LTD. seeks a Site Coordinator to oversee IT services at the Institute, leading onsite teams including Network, Server, ID Administrators, Operators and Deskside Engineers.

You will act as the Single Point of Contact for End Users and client representatives. Responsibilities include ensuring SLA adherence, performing IMAC requests per SLA, tracking cases to closure, and maintaining day-to-day operations with minimal service interruptions.