IT Support Engineer (AMK)

MAESTRO HUMAN RESOURCE PTE. LTD.

Singapore

On-site

SGD 32,000 - 42,000

Full time

9 days ago

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Job summary

Maestro HR is hiring for a 1st level IT support role in Singapore. The successful candidate will handle user support, identify problems, log and track tickets, and provide timely updates. The position requires on-site work in the AMK area and 5-day work weeks. Singaporeans only are eligible to apply.

The role involves 24/7 support on standby and occasional server maintenance tasks. Diploma in IT and at least 1 year of IT infrastructure experience are expected, with on-site presence as required.

Qualifications

1st level IT support experience or training.
Experience with ticketing systems is a plus.
Strong communication and problem-solving skills.

Responsibilities

1st level support to user, identification of problems, recording support tickets, solving simple problems.
24/7 Support & Standby (duty roster)
Tracking of helpdesk ticket and provide progress update
Conducting regular maintenance checks to ensure the proper functioning of system
Providing technical support and guidance to end user, fostering collaboration and knowledge sharing.
Software and Application Version Upgrade on clients
Opportunity to perform maintenance for servers

Skills

First level support

Ticket tracking

Customer communication

Education

Diploma in IT

Job description

Job Description & Requirements

1st level support to user, identification of problems, recording support tickets, solving simple problems.
24/7 Support & Standby (duty roster)
Tracking of helpdesk ticket and provide progress update
Conducting regular maintenance checks to ensure the proper functioning of system
Providing technical support and guidance to end user, fostering collaboration and knowledge sharing.
Software and Application Version Upgrade on clients
Opportunity to perform maintenance for servers

Requirement: