IT Manager

Worldwide Hotels Management (H) Pte. Ltd.; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Worldwide Hotels (WWH) is seeking an experienced IT professional to oversee the hotel's technology landscape, ensure smooth operations, and manage privacy compliance under PDPA Singapore in collaboration with the Senior IT Manager.

The role covers configuring PMS solutions, network hardware upkeep, security hardening, and leading IT projects within budget and timelines, while supporting staff and driving digital transformation across the group.

Qualifications

• Diploma or Degree in Information Technology/Computer Science or equivalent.
• Experience configuring, maintaining, or supporting Opera Cloud and cloud-based PMS systems is preferred.
• Hands-on IT infrastructure or security implementation/operations in hospitality advantageous.

Responsibilities

• Lead hands-on configuration, testing, and rollout of PMS solutions and integrations.
• Oversee upgrade, migration, and maintenance of network equipment, PCs, and servers.
• Serve as escalation point for complex infrastructure issues.
• Manage IT projects from planning to completion within scope, time, and budget.
• Provide guidance and backup support to IT leadership to ensure uptime.
• Implement security protocols and configurations to meet franchise and data regulations.
• Collaborate with hotel staff to resolve issues quickly and minimize guest disruption.

Skills

PMS configuration

Network administration

IT project management

Cyber/security awareness

Technical troubleshooting

Vendor coordination

Education

IT/CS degree or diploma

Tools

Opera Cloud

Cloud-based PMS

VPN setup

Job description

Worldwide Hotels (WWH) is Singapore’s largest homegrown hotel group, with 46 properties and over 9,000 rooms across seven brands. We create accessible, well-located stays for today’s travellers while growing across Asia-Pacific, with 12 overseas hotels and more than 2,800 rooms in five key markets. Join a dynamic hospitality group driven by service, growth and meaningful guest experience.

Job Summary

The incumbent is responsible and accountable for the smooth running of the hotel's technological needs within the limits of requirements, specifications, costs, and timelines. He/she will supervise the implementation and maintenance of our hotel's technology needs and focusing also in implementing measures and privacy governance framework to manage data use in compliance with PDPA Singapore, and where necessary, complete and advise on privacy impact assessments, in consultation with Senior IT Manager.

Job Description

• Lead the hands-on technical configuration, system testing, and rollout of next-generation PMS solutions; provide deep technical support for interface integrations and deliver go-live assistance to operations teams.
• Oversee and manage the upgrade, migration, and maintenance of network equipment (switches, routers, firewalls), PCs, and servers.
• Serve as the Level 2/3 escalation point to analyze and resolve complex technical infrastructure bugs and system integration failures.
• Run, manage, and report on assigned IT projects independently, adhering strictly to timeline, scope, and budget boundaries.
• Provide technical guidance and backup support to the IT Executive to ensure overall property uptime and high support standards.
• Implement required security protocols and network configurations to ensure systems comply with franchise agreement standards and data security regulations.
• Work with all levels of hotel staff to resolve technical issues swiftly and minimize guest disruption.
• May require to undergo digital transformation by process improvement and the adoption of technology to enhance business performance.
• Support the company's sustainability initiatives and contribute to its efforts in building a more sustainable and inclusive organisation.
• Undertakes any other ad hoc duties and projects as assigned by the reporting manager.

Job Requirement

• Diploma or Degree in Information Technology/Computer Science
• May possess relevant technical experience in configuring, maintaining, or supporting Opera Cloud and cloud-based PMS systems.
• Hands-on experience in IT infrastructure or IT security implementation/operations, network administration preferably in the hospitality industry
• Project management and execution skills
• Professional certification in cyber or network security related disciplines is advantageous.
• Proficient in network hardware, routing protocols, firewall administration, and VPN setup
• Demonstrate interest in digital transformation, process improvement and the adoption of technology to enhance business performance as an added advantage
• Good communication, presentation, and written skills to effectively describe and demonstrate technical solutions to internal and external parties