Hotel IT Manager

DORSETT SINGAPORE; Singapore; On-site; SGD 90,000 - 120,000; Full time

Benefits offered by this job

AWS

Performance Bonus

Medical benefits

Birthday leave

Career advancement opportunities

Job summary

Dorset Singapore is seeking a property-IT leader to manage and support technology systems across LAN/WAN, POS and in-room platforms. You will lead projects, monitor networks, and ensure security and DR readiness to align with hotel objectives.

The role requires coordinating budgets, CAPEX, and maintenance, while delivering training and cost-saving opportunities to enhance revenue. On-site work in Singapore is expected.

Responsibilities

• Understand IT tech standards and hotel industry trends.
• Provide 1st/2nd level support to property associates.
• Monitor computer and network operations; perform backups and DR.
• Plan and manage technology projects including budgets and CAPEX.
• Ensure compliance with hotel system standards and policies.
• Assist in cost reduction through technology opportunities.
• Coordinate system maintenance and data backup procedures.
• Provide system education and training to users.
• Handle telecom standards and enhancements.
• Maintain IT equipment inventory.
• Ad-hoc duties as assigned by General Manager.

Skills

Project management

LAN

WAN

Backup & DR

Budgeting

CAPEX planning

Vendor management

IT security

User training

Telecom strategy

POS systems

Job description

Reporting to the General Manager, the incumbent is responsible for ensuring effective project management, support and operation of property-based technology systems (Local Area Network, associated peripherals, cabling, application software, telecom strategy, Wide Area Network and Internet Service Provider connections, Point-Of-Sales and in-room system) in line with business needs, with understanding and responding to property operational objectives, goals, business issues and priorities. These include:

• Understand IT technology standards, platforms and directions, keeping updated of technology trends, particularly in the hotel industry as well as aware of systems development methods and tools that are available
• Provide first and second level support to property hotel associates for technical problems. Conduct equipment performance audits and provide recommendations for performance improvement
• Monitor computer and network operations at the property. Performs onsite and offsite backup/recovery functions and maintain disaster recovery plan.
• Plans and manages technology projects; assessment of needs, budget, capital requirements and authorization. Determine priorities, schedules, plan and necessary resources to ensure completion of projects on schedule, on budget and according to planned specifications and objectives.
• Compliance with hotel system standards. Participate in the annual CAPEX planning process. Produce an annual operating budget for the Information System Department. Arrange all system maintenance contracts.
• Provide enhanced technology services to aid hotel in growing revenue. Reduce IT and other costs through seeking out potential property-based opportunities.
• Minimise business interruptions through co-ordination of appropriate system maintenance routine and data back-up procedures.
• Increase productivity through encouraging process improvements using available technology solutions.
• Perform maintenance that eliminates security risks, set appropriate local area network system access that provides dissemination of information. Communicate to the appropriate department managers when the responsible department has not performed system configuration and/or maintenance.
• Arrange and implement telecommunications standards and enhancements.
• Adhere to, communicate and enforce policies and standards protecting company hardware, software and other resources.
• Maintain an inventory of IT equipment and software.
• Provide system education to users to ensure that easy system tasks are delegated to users. Arrange system training on computer-related programs for new users.
• Respond to the changes in departmental functions as dictated by the industry, the company or the hotel.
• Any other ad-hoc duties as requested by the General Manager from time to time.

WHAT WE OFFER

• Annual Wage Supplement (AWS)
• Performance Bonus*
• Medical benefits including Flexi-Benefits (Dental, Optical)
• Birthday leave
• Career enhancement opportunities and many more

In support of building a Singaporean core, we are unable to accept applications that require sponsorship of Work Visa.

We regret that only shortlisted candidates will be notified.