IT Manager

OCEAN GRAND SEAFOOD PTE. LTD.; Singapore; On-site; SGD 65,000 - 95,000; Full time

Job summary

Ocean Grand Seafood Pte. Ltd. is seeking an experienced IT Project Manager to lead multiple IT initiatives within our hospitality environment. You will own projects from initiation to closure, coordinate with vendors and internal stakeholders, and maintain documentation and timelines.

Responsibilities include overseeing systems and infrastructure administration, vendor management, and end-user support, while ensuring compliance and uptime across guest-facing and back-office operations.

Qualifications

• Minimum 3 years of relevant IT experience with demonstrated project ownership.
• Strong communication and vendor management skills.
• Able to work independently and prioritize across multiple tasks.
• Singapore Citizens and Permanent Residents are welcome to apply.
• Degree in Information Technology, Computer Science, or equivalent.
• Experience in hospitality IT (PMS, POS, in-room systems).
• Project management certification (PMP, CAPM, or PRINCE2).
• Hands-on experience with networking (LAN/WAN, Wi-Fi, firewalls) and Windows/Linux environments.

Responsibilities

• Manage IT projects from initiation to closure, including requirements gathering, vendor coordination, UAT, and post-implementation review
• Maintain project documentation, timelines, and status updates; escape risks to management as needed
• Coordinate with internal stakeholders across departments to align IT deliverables with business needs
• Handle multiple concurrent projects independently
• Administer technology systems end-to-end, ensuring all platforms are configured, maintained, and running to standard
• Manage on-site network infrastructure, including configuration, monitoring, and troubleshooting to maintain uptime
• Own system upgrades, new property rollouts, and third-party integrations from setup through go-live
• Maintain accurate asset registers, network diagrams, and infrastructure/system documentation
• Ensure compliance requirements for payment workflows are met; coordinate with Finance and relevant providers, validating workflows before deployment
• Proactively monitor guest-facing and back-office systems, resolving issues before they impact operations

Skills

Project ownership

Communication

Vendor management

Independent work

Multitasking

Education

IT degree

PM certification

Tools

LAN/WAN networking

Wi-Fi

Firewalls

Windows

Linux

Job description

Responsibilities

Project Management

• Manage IT projects from initiation to closure, including requirements gathering, vendor coordination, UAT, and post-implementation review
• Maintain project documentation, timelines, and status updates; escape risks to management as needed
• Coordinate with internal stakeholders across departments to align IT deliverables with business needs
• Handle multiple concurrent projects independently

Systems & Infrastructure Administration

• Administer technology systems end-to-end, ensuring all platforms are configured, maintained, and running to standard
• Manage on-site network infrastructure, including configuration, monitoring, and troubleshooting to maintain uptime
• Own system upgrades, new property rollouts, and third-party integrations from setup through go-live
• Maintain accurate asset registers, network diagrams, and infrastructure/system documentation
• Ensure compliance requirements for payment workflows are met; coordinate with Finance and relevant providers, validating workflows before deployment
• Proactively monitor guest-facing and back-office systems, resolving issues before they impact operations

Vendor Management

• Manage relationships with IT vendors and service providers; monitor SLAs and handle escalations
• Evaluate new vendors and prepare recommendations for management review
• Track IT expenditure and flag budget variances

Helpdesk & End-User Support

• Provide first-line IT support to all staff; triage and resolve issues or elevate as appropriate
• Manage user accounts and onboard new employees onto IT systems
• Prepare user guides and conduct basic IT training for non-technical staff

Requirements

Must Have

• Minimum 3 years of relevant IT experience with demonstrated project ownership
• Strong communication and vendor management skills
• Able to work independently and prioritize across multiple tasks
• Singapore Citizens and Permanent Residents are welcome to apply

Good to Have

• Degree in Information Technology, Computer Science, or equivalent
• Experience in hospitality IT (PMS, POS, in-room systems)
• Project management certification (PMP, CAPM, or PRINCE2)
• Hands-on experience with networking (LAN/WAN, Wi-Fi, firewalls) and Windows/Linux environments