IT Manager

worldwide hotels management (v) pte. ltd.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Worldwide Hotels (WWH) is seeking an IT leader to ensure smooth tech operations across the hotel group. You will oversee PMS configurations, network upgrades, security controls, and privacy governance to comply with PDPA standards. You will work with operations to minimize guest disruption and drive digital transformation.

You will mentor IT staff, manage projects end-to-end, and align technology with sustainability goals across multiple properties in Asia-Pacific.

Qualifications

• Diploma or Degree in Information Technology/Computer Science required.
• Hands-on experience configuring and maintaining IT infrastructure in hospitality.
• Experience with Opera Cloud or cloud-based PMS is a plus.

Responsibilities

• Lead technical configuration, testing and rollout of PMS solutions.
• Oversee upgrade, migration and maintenance of network gear and servers.
• Serve as escalation point for complex infrastructure issues.
• Manage IT projects within scope, time and budget.
• Provide guidance to IT staff to ensure uptime and security.
• Implement security protocols to meet franchise standards and PDPA compliance.
• Collaborate with hotel staff to resolve issues quickly and minimize disruption.
• Support digital transformation through process improvement and tech adoption.
• Contribute to sustainability initiatives within the group.

Skills

PMS management

IT infrastructure

Network security

Cyber security

Technical leadership

Education

Diploma or Degree in IT/CS

Tools

Opera Cloud

Cloud-based PMS

Job description

Worldwide Hotels (WWH) is Singapore’s largest homegrown hotel group, with 46 properties and over 9,000 rooms across seven brands. We create accessible, well-located stays for today’s travellers while growing across Asia-Pacific, with 12 overseas hotels and more than 2,800 rooms in five key markets. Join a dynamic hospitality group driven by service, growth and meaningful guest experience.

Job Summary

The incumbent is responsible and accountable for the smooth running of the hotel's technological needs within the limits of requirements, specifications, costs, and timelines. He/she will supervise the implementation and maintenance of our hotel's technology needs and focusing also in implementing measures and privacy governance framework to manage data use in compliance with PDPA Singapore, and where necessary, complete and advise on privacy impact assessments, in consultation with Senior IT Manager.

Job Description

• Lead the hands-on technical configuration, system testing, and rollout of next-generation PMS solutions; provide deep technical support for interface integrations and deliver go-live assistance to operations teams.

• Oversee and manage the upgrade, migration, and maintenance of network equipment (switches, routers, firewalls), PCs, and servers.

• Serve as the Level 2/3 escalation point to analyze and resolve complex technical infrastructure bugs and system integration failures.

• Run, manage, and report on assigned IT projects independently, adhering strictly to timeline, scope, and budget boundaries.

• Provide technical guidance and backup support to the IT Executive to ensure overall property uptime and high support standards.

• Implement required security protocols and network configurations to ensure systems comply with franchise agreement standards and data security regulations.

• Work with all levels of hotel staff to resolve technical issues swiftly and minimize guest disruption.

• May require to undergo digital transformation by process improvement and the adoption of technology to enhance business performance.

• Support the company's sustainability initiatives and contribute to its efforts in building a more sustainable and inclusive organisation.

• Undertakes any other ad hoc duties and projects as assigned by the reporting manager.

Job Requirement

• Diploma or Degree in Information Technology/Computer Science

• May possess relevant technical experience in configuring, maintaining, orsupporting Opera Cloud and cloud-based PMS systems.

• Hands-on experience in IT infrastructure or IT security implementation/operations, network administration preferably in the hospitality industry

• Project management and execution skills

• Professional certification in cyber or network security related disciplines is advantageous.

• Proficient in network hardware, routing protocols, firewall administration, and VPN setup

• Demonstrate interest in digital transformation, process improvement and the adoption of technology to enhance business performance as an added advantage

• Good communication, presentation, and written skills to effectively describe and demonstrate technical solutions to internal and external parties