IT Help Desk

5G-Starlink Pte.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

5G-Starlink Pte. is seeking a hands-on IT Support Engineer to install hardware, configure software and drivers, and provide 1st/2nd level remote or onsite support. You will maintain routers and other devices, ensure LAN/WAN operation, and perform regular upgrades.

Some travel to customer sites will be required. The ideal candidate has a Diploma or Degree in IT or equivalent, 1–2 years of relevant experience, and knowledge of MS Office, Windows XP/7, POS systems, and basic networking.

Qualifications

• Diploma/ Degree in IT or equivalent.
• 1–2 years of relevant experience.
• Experience with MS Office, Windows XP/XP, POS systems, and basic networking.

Responsibilities

• Set up hardware including installation.
• Configure software and drivers.
• Provide 1st/2nd level remote/onsite support for IT requests.
• Maintain and repair equipment (e.g. routers).
• Install LAN/WAN and other networks.
• Provide daily technical support for Windows servers.
• Perform regular upgrades to keep systems updated.
• Troubleshoot system failures and provide solutions.
• Keep records of repairs and fixes.
• Willing to travel between customer sites.

Skills

Customer service

Communication

Interpersonal skills

Education

Diploma/ Degree in IT

Tools

MS Office

Windows XP

Windows 7

POS Systems

Job description

• Remuneration package: Basic salary + Variable Bonus
• Salary will be commensurate with experience and ability to perform
  

Job Responsibilities

• Setting up hardware including installation
• Configure software and drivers
• Provide 1st/2nd level remote/onsite support for IT technical request
• Maintain and repair technological equipment (e.g. routers) or peripheral devices
• Install well-functioning LAN/WAN and other networks
• Provide daily technical support for Windows servers
• Perform regular upgrades to ensure systems remain updated
• Troubleshoot system failures or bugs and provide solutions to restore functionality
• Keep records of repairs and fixes for future reference
• Willing to travel between customers site.
  

Job Requirements

• Candidate must possess either Diploma/ Degree in IT or equivalent
  
• Preferably with a minimum of 1-2 years experience in relevant role.
• Experience and knowledgeable on MS office, Win XP, Win 7, POS Systems, etc.
• Experience with the concepts of basic LAN/WAN networking infrastructure
• May require to work after office hours occasionally
• Good communication and inter-personal skills.
• Excellent knowledge of Customer Service best practice.