IT Helpdesk Specialist: On-Site & Remote Support

TELISTAR SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 39,000 - 58,000; Full time

Job summary

Telistar Solutions Pte. Ltd. provides on-site and remote L1/L2 support for end-user hardware and software, ensuring timely incident resolution and adherence to SLAs. The role includes desktop, laptop, printer and VC device support with collaboration across IT teams.

Candidate should have 1–3 years in IT helpdesk, knowledge of Windows 10/11, Microsoft 365, Outlook and Teams, plus basic network troubleshooting and AD skills. Travel to Paya Lebar and Woodlands may be required.

Qualifications

• Nitec, Higher Nitec or Diploma in IT-related discipline.
• 1–3 years of experience in IT helpdesk or desktop support.
• Solid knowledge of Windows 10/11, Microsoft 365, Outlook and Teams.
• Experience troubleshooting desktops, laptops and printers.
• Basic LAN, Wi‑Fi, VPN and TCP/IP connectivity troubleshooting.
• Familiarity with Active Directory and password resets.
• Knowledge of IT service management processes and SLAs.
• Able to work independently and with IT support teams.

Responsibilities

• Deliver on-site and remote L1/L2 support for end-user hardware and software.
• Resolve incidents and service requests to meet SLA targets.
• Log incidents in the ITSM tool and track actions to closure.
• Perform automated software and patch deployments as directed.
• Collaborate with L2 Network, Security and Server teams for escalations.
• Maintain professional demeanor and high customer service standards.

Skills

Troubleshooting

Communication

Customer service

Education

Nitec, Higher Nitec or Diploma in IT

Tools

Windows 10/11

Microsoft 365

Outlook

Microsoft Teams

Active Directory

ManageEngine Service Desk Plus

ManageEngine Endpoint Central

Job description

Telistar Solutions Pte. Ltd. provides on-site and remote L1/L2 support for end-user hardware and software, ensuring timely incident resolution and adherence to SLAs. The role includes desktop, laptop, printer and VC device support with collaboration across IT teams.

Candidate should have 1–3 years in IT helpdesk, knowledge of Windows 10/11, Microsoft 365, Outlook and Teams, plus basic network troubleshooting and AD skills. Travel to Paya Lebar and Woodlands may be required.