IT Helpdesk Intern: M365 Support & Training

Etiqa Insurance Singapore; Singapore; On-site; SGD 31,000 - 40,000; Part time

Job summary

Etiqa Insurance Singapore is seeking a dynamic intern to join the IT Helpdesk team. You will provide first-level support, assist with walk-in requests, and help users with M365 migrations and setup.

You will help develop training materials, coordinate sessions, collect feedback, and promote adoption of Teams, OneDrive, SharePoint and Copilot. Ideal candidates are undergraduates or recent graduates with strong communication, reliability, and analytical skills, able to commit at least 3 months.

Qualifications

• Undergraduate or recently graduated
• Strong written and verbal communication skills
• Independent, resourceful and meticulous
• High sense of responsibility and integrity
• Strong interpersonal and analytical skills
• Able to commit at least 3 months or more

Responsibilities

• Provide first-level IT helpdesk support and assist walk-in user requests
• Support M365 migration activities, including user setup, guidance and troubleshooting
• Assist in development and customization of M365 training materials and user guides
• Coordinate user training sessions and collect feedback for improvement
• Support user adoption initiatives to maximize utilization of M365 tools (Teams, OneDrive, SharePoint, Copilot)
• Assist with documentation and knowledge base updates

Skills

Written & verbal communication

Interpersonal skills

Analytical thinking

Independent / resourceful

Detail-oriented

Education

Undergraduate / recent graduate

Tools

M365

Teams

OneDrive

SharePoint

Copilot

Job description

Etiqa Insurance Singapore is seeking a dynamic intern to join the IT Helpdesk team. You will provide first-level support, assist with walk-in requests, and help users with M365 migrations and setup.

You will help develop training materials, coordinate sessions, collect feedback, and promote adoption of Teams, OneDrive, SharePoint and Copilot. Ideal candidates are undergraduates or recent graduates with strong communication, reliability, and analytical skills, able to commit at least 3 months.