IT Helpdesk/call center -12hrs rotational shift

Rapsys Technologies Pte Ltd.; Singapore; On-site; SGD 31,000 - 40,000; Full time

Job summary

Rapsys Technologies Pte Ltd. is seeking an IT Helpdesk/Call Center professional to deliver fast, friendly technical support and exceptional customer service in a dynamic Singapore office.

As part of a 12-hour rotational shift, you will respond to inbound calls and emails, troubleshoot hardware, software, and network issues, log incidents, escalate when needed, and document solutions clearly for end users.

Qualifications

• Minimum 1 year of IT helpdesk or call center experience.
• Strong problem-solving skills with attention to detail.
• Excellent verbal and written English communication.
• Willingness to work 12-hour rotational shifts, including weekends/holidays.
• Basic knowledge of Windows OS, Microsoft Office, and networking concepts.
• Customer-focused attitude with patience under pressure.

Responsibilities

• Respond to incoming helpdesk calls and emails promptly.
• Troubleshoot hardware, software, and network issues for end users.
• Log and track incidents using ticketing systems.
• Escalate complex issues to higher-level support as needed.
• Provide clear documentation of solutions and processes.
• Guide users on basic IT procedures and best practices.

Skills

Verbal communication

Written communication

Problem-solving

Attention to detail

Customer-focused

English proficiency

Team player

Tools

Ticketing systems

Job description

We are looking for a dedicated IT Helpdesk/Call Center professional to provide technical support and excellent customer service in a dynamic environment. If you thrive on solving problems, enjoy working with technology, and can handle rotational shifts, we want you on our team!

We're Hiring: IT Helpdesk/Call Center (12hrs Rotational Shift)!

Location: Singapore, Singapore
Work Mode: Work from Office
Role: IT Helpdesk/Call Center - 12hrs Rotational Shift

What You'll Do:

• Respond to incoming helpdesk calls and emails promptly
• Troubleshoot hardware, software, and network issues for end users
• Log and track incidents using ticketing systems
• Escalate complex issues to higher-level support as needed
• Provide clear documentation of solutions and processes
• Guide users on basic IT procedures and best practices

What We're Looking For:

• Minimum 1 year of experience in an IT helpdesk or call center role
• Strong problem-solving skills with attention to detail
• Excellent verbal and written communication abilities in English
• Ability to work 12-hour rotational shifts, including weekends and holidays
• Basic knowledge of Windows OS, Microsoft Office Suite, and networking concepts
• Customer-focused attitude with patience under pressure