Call Centre/ Helpdesk Support(12 hrs rotational shift)

Tap Growth ai; Singapore; Presencial; SGD 27 000 - 38 000; Tempo integral

Resumo da oferta

Tap Growth ai in Singapore is hiring a Call Centre/Helpdesk Support to be the first point of contact for clients, delivering timely assistance and practical solutions in a fast-paced environment.

This 12-hour rotational shift role requires strong communication, problem solving, and a team-oriented attitude. You will log inquiries, provide accurate information, escalate when needed, and follow up to ensure customer satisfaction.

Qualificações

• At least 1 year of call centre or helpdesk experience.
• Strong verbal and written communication.
• Ability to resolve issues within set timelines.
• Calm and composed under pressure.
• Team player with a positive attitude.

Responsabilidades

• Handle inbound and outbound calls professionally and efficiently.
• Log and track customer queries in the ticketing system.
• Provide accurate information and resolve issues within set timelines.
• Escalate unresolved issues to relevant teams when necessary.
• Follow up with customers to ensure concerns are addressed.
• Work on a 12-hour rotational shift schedule as assigned.

Conhecimentos

Communication

Customer Service

Problem Solving

Calm Under Pressure

Team Player

Ferramentas

Ticketing System

Descrição da oferta de emprego

We're Hiring: Call Centre/Helpdesk Support (12 hrs Rotational Shift)!

We are looking for a dedicated and customer-focused Call Centre/Helpdesk Support professional to join our team. In this role, you will be the first point of contact for our clients, providing timely assistance and solutions to ensure customer satisfaction. If you thrive in a fast-paced environment and have strong communication skills, we want to hear from you!

Location: Singapore, Singapore

Work Mode: Work from Office

Role: Call Centre/Helpdesk Support (12 hrs rotational shift)

What You'll Do:

• Handle inbound and outbound calls professionally and efficiently
• Log and track customer queries in the ticketing system
• Provide accurate information and resolve issues within set timelines
• Escalate unresolved issues to relevant teams when necessary
• Follow up with customers to ensure their concerns are addressed
• Work on a 12-hour rotational shift schedule as assigned

What We're Looking For:

• Minimum 1 year of experience in call centre or helpdesk support roles
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to remain calm under pressure
• Team player with a positive attitude