Customer Support Pro — Helpdesk & Call Centre (12h Rotational)

Tap Growth ai; Singapore; On-site; SGD 27,000 - 38,000; Full time

Job summary

Tap Growth ai in Singapore is hiring a Call Centre/Helpdesk Support to be the first point of contact for clients, delivering timely assistance and practical solutions in a fast-paced environment.

This 12-hour rotational shift role requires strong communication, problem solving, and a team-oriented attitude. You will log inquiries, provide accurate information, escalate when needed, and follow up to ensure customer satisfaction.

Qualifications

• At least 1 year of call centre or helpdesk experience.
• Strong verbal and written communication.
• Ability to resolve issues within set timelines.
• Calm and composed under pressure.
• Team player with a positive attitude.

Responsibilities

• Handle inbound and outbound calls professionally and efficiently.
• Log and track customer queries in the ticketing system.
• Provide accurate information and resolve issues within set timelines.
• Escalate unresolved issues to relevant teams when necessary.
• Follow up with customers to ensure concerns are addressed.
• Work on a 12-hour rotational shift schedule as assigned.

Skills

Communication

Customer Service

Problem Solving

Calm Under Pressure

Team Player

Tools

Ticketing System

Job description

Tap Growth ai in Singapore is hiring a Call Centre/Helpdesk Support to be the first point of contact for clients, delivering timely assistance and practical solutions in a fast-paced environment.

This 12-hour rotational shift role requires strong communication, problem solving, and a team-oriented attitude. You will log inquiries, provide accurate information, escalate when needed, and follow up to ensure customer satisfaction.