Call Centre/ Helpdesk Support(12 hrs rotational shift)

RAPSYS TECHNOLOGIES PTE LTD; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

RAPSYS TECHNOLOGIES PTE LTD is seeking a dedicated Call Centre/Helpdesk Support professional to be the first point of contact for clients, delivering timely assistance and solutions to ensure customer satisfaction in a fast-paced environment.

You will handle calls, log queries in the ticketing system, provide accurate information, and escalate issues when needed. 12-hour rotational shifts are part of the role, with a focus on service excellence.

Qualifications

• Minimum 1 year of experience in call centre or helpdesk roles.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm under pressure.
• Team player with a positive attitude.

Responsibilities

• Handle inbound and outbound calls professionally and efficiently.
• Log and track customer queries in the ticketing system.
• Provide accurate information and resolve issues within set timelines.
• Escalate unresolved issues to relevant teams when necessary.
• Follow up with customers to ensure their concerns are addressed.
• Work on a 12-hour rotational shift schedule as assigned.

Skills

Call center experience

Communication skills

Problem solving

Team player

Attention to detail

Tools

Ticketing system

Job description

We're Hiring: Call Centre/Helpdesk Support (12 hrs Rotational Shift)!

We are looking for a dedicated and customer-focused Call Centre/Helpdesk Support professional to join our team. In this role, you will be the first point of contact for our clients, providing timely assistance and solutions to ensure customer satisfaction. If you thrive in a fast-paced environment and have strong communication skills, we want to hear from you!

What You'll Do:

• Handle inbound and outbound calls professionally and efficiently
• Log and track customer queries in the ticketing system
• Provide accurate information and resolve issues within set timelines
• Escalate unresolved issues to relevant teams when necessary
• Follow up with customers to ensure their concerns are addressed
• Work on a 12-hour rotational shift schedule as assigned

What We're Looking For:

• Minimum 1 year of experience in call centre or helpdesk support roles
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to remain calm under pressure
• Team player with a positive attitude

Keen to deliver top-notch support? and become part of our growing team!