IT Helpdesk Technician — 12-Hour Rotational Shifts

Rapsys Technologies Pte Ltd.; Singapore; On-site; SGD 31,000 - 40,000; Full time

Job summary

Rapsys Technologies Pte Ltd. is seeking an IT Helpdesk/Call Center professional to deliver fast, friendly technical support and exceptional customer service in a dynamic Singapore office.

As part of a 12-hour rotational shift, you will respond to inbound calls and emails, troubleshoot hardware, software, and network issues, log incidents, escalate when needed, and document solutions clearly for end users.

Qualifications

• Minimum 1 year of IT helpdesk or call center experience.
• Strong problem-solving skills with attention to detail.
• Excellent verbal and written English communication.
• Willingness to work 12-hour rotational shifts, including weekends/holidays.
• Basic knowledge of Windows OS, Microsoft Office, and networking concepts.
• Customer-focused attitude with patience under pressure.

Responsibilities

• Respond to incoming helpdesk calls and emails promptly.
• Troubleshoot hardware, software, and network issues for end users.
• Log and track incidents using ticketing systems.
• Escalate complex issues to higher-level support as needed.
• Provide clear documentation of solutions and processes.
• Guide users on basic IT procedures and best practices.

Skills

Verbal communication

Written communication

Problem-solving

Attention to detail

Customer-focused

English proficiency

Team player

Tools

Ticketing systems

Job description

Rapsys Technologies Pte Ltd. is seeking an IT Helpdesk/Call Center professional to deliver fast, friendly technical support and exceptional customer service in a dynamic Singapore office.

As part of a 12-hour rotational shift, you will respond to inbound calls and emails, troubleshoot hardware, software, and network issues, log incidents, escalate when needed, and document solutions clearly for end users.