Helpdesk & Call Center Support - 12-Hour Rotations

Rapsys Technologies Pte Ltd.; Singapore; On-site; SGD 29,000 - 36,000; Full time

Job summary

Rapsys Technologies Pte Ltd. in Singapore is seeking a customer-focused Call Centre/Helpdesk Support professional to be the first point of contact for clients, delivering timely assistance and solutions in a fast-paced environment.

This on-site role requires strong communication, problem-solving, and teamwork as you handle calls, log queries, and escalate issues as needed on a 12-hour rotational shift. If you excel at staying calm under pressure and delivering clear guidance, we want you on our

Qualifications

• Minimum 1 year of experience in call centre or helpdesk roles.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm under pressure.
• Team player with a positive attitude.

Responsibilities

• Handle inbound and outbound calls professionally and efficiently.
• Log and track customer queries in the ticketing system.
• Provide accurate information and resolve issues within set timelines.
• Escalate unresolved issues to relevant teams when necessary.
• Follow up with customers to ensure their concerns are addressed.
• Work on a 12-hour rotational shift schedule as assigned.

Skills

Communication skills

Problem solving

Team player

Attention to detail

Job description

Rapsys Technologies Pte Ltd. in Singapore is seeking a customer-focused Call Centre/Helpdesk Support professional to be the first point of contact for clients, delivering timely assistance and solutions in a fast-paced environment.

This on-site role requires strong communication, problem-solving, and teamwork as you handle calls, log queries, and escalate issues as needed on a 12-hour rotational shift. If you excel at staying calm under pressure and delivering clear guidance, we want you on our