Service desk Support(12 hrs rotational shift)

RAPSYS TECHNOLOGIES PTE LTD; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

RAPSYS TECHNOLOGIES PTE LTD is seeking a dedicated Service Desk Support professional in Singapore to assist users and ensure smooth IT operations. The role requires at least 1 year of IT support experience and offers exposure to a fast-paced environment.

You will provide first-level support for hardware, software, and network issues, respond to queries via phone, email, or ticketing system, and document resolutions for future reference. The shift is 12 hours, including nights and weekends.

Qualifications

• Minimum 1 year of experience in IT support or service desk roles.
• Strong problem-solving abilities with attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work in a shift-based schedule.
• Familiarity with ticketing systems is a plus.
• Familiarity with remote troubleshooting tools is a plus.

Responsibilities

• Provide first-level technical support for hardware, software, and network issues.
• Respond to user queries via phone, email, or ticketing system.
• Troubleshoot and resolve incidents within defined SLAs.
• Document issues and solutions for future reference.
• Escalate complex problems to relevant teams when necessary.
• Work on 12-hour rotational shifts including nights, weekends, and holidays.

Skills

Problem solving

Communication

Team player

Job description

We are looking for a dedicated and proactive Service Desk Support professional to join our team. If you have at least 1 year of experience and thrive in a fast-paced environment, this is your chance to make a difference by supporting our users and ensuring smooth IT operations.

What You'll Do:

• Provide first-level technical support for hardware, software, and network issues
• Respond to user queries via phone, email, or ticketing system
• Troubleshoot and resolve incidents within defined SLAs
• Document issues and solutions for future reference
• Escalate complex problems to relevant teams when necessary
• Work on 12-hour rotational shifts including nights, weekends, and holidays

What We\'re Looking For:

• Minimum 1 year of experience in IT support or service desk roles
• Strong problem-solving abilities with attention to detail
• Excellent communication and interpersonal skills
• Ability to work effectively under pressure in a shift-based schedule
• Familiarity with ticketing systems and remote troubleshooting tools is a plus
• Team player with a positive attitude toward customer service