Desktop IT Support Engineer

JK Technology; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

JK Technology, Singapore, is looking for an IT support technician to maintain peripherals, perform setups, migrations, and relocate devices within premises. You will provide onsite support at client sites, offer remote help by phone and email, troubleshoot hardware and software, manage user profiles, and coordinate with vendors to resolve issues.

Applicants should have a Diploma in IT or equivalent and at least 1 year of IT experience; the role is 5-day week with renewal-contract benefits and

Qualifications

• ITE or Diploma in IT or equivalent.
• At least 1 year of working experience in the IT field.
• End-user support experience is preferred.
• Basic networking support & OS platform support.
• Customer service skills, good communication, team player, and initiative.
• Able to work under pressure in a fast-paced environment.

Responsibilities

• Maintenance of IT peripherals, including backup & recovery.
• Set-up, installation, re-installation, or migration of IT peripherals.
• Relocation of IT peripherals within premises.
• Provide onsite support at the client's premises, remote support by phone & email, and standby support. Handling clients/ end-users ' IT-related requests.
• Troubleshoot hardware & software issues.
• User profile administration.
• Interface with other maintenance vendors (eg, IBM, HP, Microsoft, etc) for problem reporting. Place a service call and follow up until the problem has been resolved.
• Installation and configuration of software according to the customer's standard.

Skills

End-user support

Networking basics

Customer service

Communication skills

Team player

Initiative

Pressure handling

Education

ITE/ Diploma in IT

Job description

Responsibilities

• Maintenance of IT peripherals, including backup & recovery.
• Set-up, installation, re-installation, or migration of IT peripherals.
• Relocation of IT peripherals within premises.
• Provide onsite support at the client's premises, remote support by phone & email, and standby support. Handling clients/ end-users ' IT-related requests.
• Troubleshoot hardware & software issues.
• User profile administration.
• Interface with other maintenance vendors (eg, IBM, HP, Microsoft, etc) for problem reporting. Place a service call and follow up until the problem has been resolved.
• Installation and configuration of software according to the customer's standard.

Requirements

• Minimum ITE / Diploma in IT or equivalent.
• At least 1 year of working experience in the IT field.
• End-user support experience is preferred.
• Basic networking support & support in the OS platform.
• Have Customer Service Skills/ Good Communication Skills/ Team Player/ Take the Initiative.
• Able to work under pressure and in a fast-paced environment.

Others

• 5-day work week.
• Duration: Renewal contract with benefit (AL, MC, Medical claim) & Perm Role offer.