IT Field Support Executive - 1-Year Contract

AET TANKERS PTE. LTD.; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A global leader in maritime operations is looking for an Executive, Field Support in Singapore. The candidate will manage day-to-day field operations, ensuring service levels are met and providing IT support. Applicants need a Bachelor's Degree in Engineering or Computer Science and 2-3 years of experience in IT service delivery. Skills in Windows Server, service desk processes, and customer management are essential, with a commitment to sustainable shipping practices.

Qualifications

• 2-3 years of relevant IT service delivery experience preferably in a company following ITIL standards.
• Good understanding of service development and operation tools.
• Experience in troubleshooting and configuration of Windows Server.

Responsibilities

• Conduct day-to-day service operations and minimize adverse impact on operations.
• Provide level 2 support for IT issues and manage trouble tickets.
• Ensure local infrastructure is properly documented and licensed before installation.

Skills

Knowledge of service request and service desk processes

Customer management skills

Basic Networking skills

Microsoft Desktop solutions

Education

Bachelor’s Degree in Engineering or Computer Science

Tools

Windows Server Enterprise

CISCO Solutions

Symantec Endpoint

Job description

A global leader in maritime operations is looking for an Executive, Field Support in Singapore. The candidate will manage day-to-day field operations, ensuring service levels are met and providing IT support. Applicants need a Bachelor's Degree in Engineering or Computer Science and 2-3 years of experience in IT service delivery. Skills in Windows Server, service desk processes, and customer management are essential, with a commitment to sustainable shipping practices.