IT Entry Level

ITCAN PTE. LIMITED

Singapore

On-site

SGD 36,000 - 60,000

Full time

14 days+

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Job summary

ITCAN PTE. LIMITED in Singapore seeks a hands-on IT Support professional to diagnose and resolve client platform issues, ensuring minimal downtime and high user satisfaction.

You will support Windows OS, office software, and desktop hardware, respond promptly to incidents, coordinate with external vendors, and document system configurations for accuracy and compliance. You will also participate in platform deployments and handle ad-hoc IT tasks to keep business operations running smoothly.

Qualifications

Minimum several years of experience supporting enterprise IT environments.
Strong troubleshooting and problem-solving skills.
Good communication with clients and internal teams.
Familiarity with SLA-based incident handling.

Responsibilities

Diagnose and resolve client platform issues to restore functionality and minimize downtime
Support Windows OS, office software, and desktop hardware by applying technical expertise to maintain optimal user experience
Respond promptly to IT incidents by investigating root causes and delivering temporary or permanent solutions to meet service level agreements
Coordinate with external support vendors to manage maintenance, support, and issue resolution effectively
Monitor system performance and document configurations to ensure accurate records and compliance with operational standards
Participate in client platform implementation and upgrade projects by providing technical support and ensuring smooth transitions
Execute assigned ad-hoc IT duties to support business operations and technology needs