IT Desktop Support Technician (Junior)

ML Systems Integrator Pte Ltd; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

ML Systems Integrator Pte Ltd in Singapore is seeking an IT support specialist to provide both scheduled and ad hoc assistance to clients, ensuring issues are resolved quickly and effectively. You will engage with users via on-site visits, phone, email, and remote access to keep systems running smoothly.

The role includes hardware upkeep, such as replacing faulty PCs and servers, performing upgrades, and routine maintenance, and you will record all actions in the ticketing system to maintain

Responsibilities

• Provide both scheduled and ad hoc IT support to clients, ensuring timely and effective resolution of issues.
• Troubleshoot IT infrastructure and end-user desktop applications via onsite visits, phone calls, email, and remote access.
• Replace faulty PC and server hardware, perform upgrades, and carry out routine hardware maintenance.
• Document all support activities and updates accurately in the company’s ticketing system.

Job description

Support Duties

• Provide both scheduled and ad hoc IT support to clients, ensuring timely and effective resolution of issues.
• Troubleshoot IT infrastructure and end-user desktop applications via onsite visits, phone calls, email, and remote access.
• Replace faulty PC and server hardware, perform upgrades, and carry out routine hardware maintenance.
• Document all support activities and updates accurately in the company’s ticketing system.