Entry-Level IT Support & Systems Troubleshooter

ITCAN PTE. LIMITED; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

ITCAN PTE. LIMITED is seeking an IT Support professional in Singapore to diagnose and resolve client platform issues, ensuring minimal downtime and optimal user experience.

You will support Windows OS, office software, and desktop hardware while promptly responding to incidents and following SLAs. You will coordinate with external vendors for maintenance and issue resolution, monitor system performance, and document configurations to meet operational standards.

Responsibilities

• Diagnose and resolve client platform issues to restore functionality and minimize downtime
• Support Windows OS, office software, and desktop hardware by applying technical expertise to maintain optimal user experience
• Respond promptly to IT incidents by investigating root causes and delivering temporary or permanent solutions to meet service level agreements
• Coordinate with external support vendors to manage maintenance, support, and issue resolution effectively
• Monitor system performance and document configurations to ensure accurate records and compliance with operational standards
• Participate in client platform implementation and upgrade projects by providing technical support and ensuring smooth transitions
• Execute assigned ad-hoc IT duties to support business operations and technology needs

Job description

ITCAN PTE. LIMITED is seeking an IT Support professional in Singapore to diagnose and resolve client platform issues, ensuring minimal downtime and optimal user experience.

You will support Windows OS, office software, and desktop hardware while promptly responding to incidents and following SLAs. You will coordinate with external vendors for maintenance and issue resolution, monitor system performance, and document configurations to meet operational standards.