#Hiring- Fresher / IT Support

ITCAN PTE. LIMITED; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

ITCAN PTE. LIMITED in Singapore is seeking an IT Support specialist to diagnose and resolve client platform issues, restoring functionality and minimizing downtime.

You will support Windows OS, office software, and desktop hardware, applying technical expertise to maintain an optimal user experience. You will respond quickly to incidents, investigate root causes, coordinate with external vendors, monitor performance, document configurations, and assist with platform implementations and upgrades

Qualifications

• Diagnose and resolve client platform issues to restore functionality and minimize downtime
• Respond promptly to IT incidents by investigating root causes
• Coordinate with external support vendors to manage maintenance and issue resolution effectively
• Monitor system performance and document configurations to ensure accurate records
• Participate in client platform implementation and upgrade projects by providing technical support
• Execute assigned ad-hoc IT duties to support business operations and technology needs

Responsibilities

• Diagnose and resolve client platform issues to restore functionality and minimize downtime
• Support Windows OS, office software, and desktop hardware to maintain optimal user experience
• Respond promptly to IT incidents by investigating root causes and delivering solutions to meet SLAs
• Coordinate with external vendors to manage maintenance and issue resolution
• Monitor system performance and document configurations for accurate records
• Participate in client platform implementations and upgrades with technical support
• Execute ad-hoc IT duties to support business operations

Tools

Windows OS

Office software

Desktop hardware

Job description

Job Description & Requirements

Diagnose and resolve client platform issues to restore functionality and minimize downtime

Support Windows OS, office software, and desktop hardware by applying technical expertise to maintain optimal user experience

Respond promptly to IT incidents by investigating root causes and delivering temporary or permanent solutions to meet service level agreements

Coordinate with external support vendors to manage maintenance, support, and issue resolution effectively

Monitor system performance and document configurations to ensure accurate records and compliance with operational standards

Participate in client platform implementation and upgrade projects by providing technical support and ensuring smooth transitions

Execute assigned ad-hoc IT duties to support business operations and technology needs