Entry-Level IT Support Analyst – Troubleshooting & Helpdesk

ITCAN PTE. LIMITED; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

ITCAN PTE. LIMITED in Singapore seeks a hands-on IT Support professional to diagnose and resolve client platform issues, ensuring minimal downtime and high user satisfaction.

You will support Windows OS, office software, and desktop hardware, respond promptly to incidents, coordinate with external vendors, and document system configurations for accuracy and compliance. You will also participate in platform deployments and handle ad-hoc IT tasks to keep business operations running smoothly.

Qualifications

• Minimum several years of experience supporting enterprise IT environments.
• Strong troubleshooting and problem-solving skills.
• Good communication with clients and internal teams.
• Familiarity with SLA-based incident handling.

Responsibilities

• Diagnose and resolve client platform issues to restore functionality and minimize downtime
• Support Windows OS, office software, and desktop hardware by applying technical expertise to maintain optimal user experience
• Respond promptly to IT incidents by investigating root causes and delivering temporary or permanent solutions to meet service level agreements
• Coordinate with external support vendors to manage maintenance, support, and issue resolution effectively
• Monitor system performance and document configurations to ensure accurate records and compliance with operational standards
• Participate in client platform implementation and upgrade projects by providing technical support and ensuring smooth transitions
• Execute assigned ad-hoc IT duties to support business operations and technology needs

Skills

Windows OS

IT Support

Incident Management

Vendor Coordination

Troubleshooting

Tools

Remote Desktop

Ticketing System

System Documentation

Job description

ITCAN PTE. LIMITED in Singapore seeks a hands-on IT Support professional to diagnose and resolve client platform issues, ensuring minimal downtime and high user satisfaction.

You will support Windows OS, office software, and desktop hardware, respond promptly to incidents, coordinate with external vendors, and document system configurations for accuracy and compliance. You will also participate in platform deployments and handle ad-hoc IT tasks to keep business operations running smoothly.