IT Engineer

RICH CONSTRUCTION COMPANY PTE. LTD.; Singapore; On-site; SGD 55,000 - 85,000; Full time

Job summary

RICH CONSTRUCTION COMPANY PTE. LTD. is seeking an experienced IT Help Desk Specialist to support desktop applications, servers, and network infrastructure across Singapore offices.

You will install and configure hardware and software, manage user access, perform backups, and assist with VOIP and conferencing. The role demands strong troubleshooting, teamwork, and the ability to work under pressure.

Qualifications

• Diploma or degree in Computer Science, IT or equivalent.
• Minimum 5 years MIS or related experience.
• ITIL certification or equivalent preferred.
• Hands-on troubleshooting of software and hardware; knowledge of Windows Server and cloud.

Responsibilities

• Support IT help desk to meet SLA response and resolution times.
• Troubleshoot and resolve issues with desktop apps and infrastructure.
• Install and configure hardware and software.
• Maintain on-premise and cloud IT infrastructures and services.
• Manage user accounts, permissions, and access rights.
• Monitor IT systems and perform backups and disaster recovery.
• Support VOIP, conferencing and mobile services.
• Liaise with other teams to resolve requests promptly.
• Document IT setups, licenses, and modifications.
• Design and deliver IT user training.

Skills

Troubleshooting

Analytical skills

Interpersonal skills

Communication skills

Team player

Self-starter

Time management

Education

Diploma/Degree in Computer Science or IT

Tools

Windows Server

Cloud systems

Routers

Network switches

Job description

Responsibilities:

• Responsible for supporting the IT help desk services to ensure services are delivered to meet business needs and expectations, within SLA standards (response time and resolution time).
• Troubleshoot and resolve issues related to desktop applications and infrastructure.
• Install and configure hardware and software applications.
• Maintain IT infrastructures both on premise and cloud: servers, network switches, wireless network at multiple offices.
• Manage user accounts, permissions, and access rights.
• Monitor and maintain IT systems to ensure their smooth functioning.
• Perform system backups and disaster recovery procedures.
• Support VOIP, conferencing and mobile service request.
• Liaise with other support teams, or product teams as required to resolve requests and issues in a timely manner.
• Act as a contact point between helpdesk operations, other teams (internal, external and vendor/supplier).
• IT assets and inventories management.
• Be responsible for managing project, implementation, configuration, and maintenance system.
• Ensure proper documentation of all IT infrastructure setups, software licenses, and any software modifications.
• Design and conduct IT user training on systems under the IT Department's purview.
• Continuously update technical knowledge and skills.
• Other ad doc tasks and projects as needed.

Requirements:

• Tertiary eduction (Diploma/Degree) in Computer Science, Information Technology, or equivalent.
• Minimum 5-years of MIS or related experience.
• ITIL Certification or equivalent preferred.
• Working experience with Windows Servers, Cloud system, Router, and Network Switches.
• Hands-on software and hardware troubleshooting experience.
• Strong analytical and problem-solving skills.
• Good team player with excellent communication and interpersonal skills combined with self‑assurance and confidence.
• Self‑starter, ability to work independently with minimal supervision.
• Possess a positive attitude and can‑do spirit, and able to work under pressure.
• Ability to multi‑task, take initiative and manage priorities.
• Ability to strive in a fast‑paced and results‑oriented environment.
• Willingness to work outside regular business hours as required.