IT Support Engineer: End-User & System Care

NCS Pte Ltd; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

NCS Group is seeking an IT Support Engineer to provide end-user support, troubleshoot client platform issues, and contribute to service delivery in Singapore. You will manage incidents, handle service requests, and participate in platform implementations and asset management with a focus on SLA compliance.

The role emphasizes proactive communication, regular reporting, and collaboration with vendors to ensure timely resolutions and stable operations across client environments.

Qualifications

• Preferably with 2 or more years related experience in Technology Administration.
• Some Network knowledge will be an advantage.
• Computer literacy in MS Office
• Proficiency in Technology will be added advantage
• Independent, resourceful, result-oriented individuals with a can-do attitude

Responsibilities

• Perform End User Support – Client Management
• Perform troubleshooting for client platform related problems
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties
• Perform service request related to client platforms
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties
• Involve in client platform implementation/upgrade project
• Perform follow-up with vendor on replacement of hardware
• Perform asset management & update asset records
• Perform user account management (eg. Create password, reset & delete)
• Perform local server administration to facilitate software distribution & patch management service
• Manage client platform implementation / upgrade project
• Ensure deliverables meet service level requirement. Propose and implement action plan when required
• Established facility management standards/best practices to ensure operation consistency across project / facility management teams
• Submit progress reports

Skills

Technology administration

MS Office

Network basics

Job description

NCS Group is seeking an IT Support Engineer to provide end-user support, troubleshoot client platform issues, and contribute to service delivery in Singapore. You will manage incidents, handle service requests, and participate in platform implementations and asset management with a focus on SLA compliance.

The role emphasizes proactive communication, regular reporting, and collaboration with vendors to ensure timely resolutions and stable operations across client environments.