IT Business Analyst

XCELLINK PTE. LTD.; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

XCELLINK PTE. LTD. in Singapore seeks an experienced Business Analyst to drive digital transformation projects.

You will gather, analyse, and translate business requirements into user stories, functional specs, and acceptance criteria, then collaborate with business, IT and vendors to deliver digital products and system enhancements. The ideal candidate has 6+ years in Business Analysis or related roles, hands-on Agile experience, and strong stakeholder management, communication, and

Qualifications

• Diploma or degree required in CS/IT/Engineering or related disciplines.
• Minimum 6 years of experience in Business Analysis, Digital Transformation, Product Delivery or related roles.
• Experience in Agile or product-centric delivery environments.
• Strong stakeholder management, facilitation, analytical and problem-solving skills.
• Knowledge of Design Thinking, Service Design or Human-Centred Design methodologies.
• Familiarity with AI tools and emerging digital technologies.
• Excellent communication, presentation and documentation skills.

Responsibilities

• Engage stakeholders to gather, analyse and translate business requirements into digital solutions.
• Facilitate discovery workshops and Design Thinking activities to identify opportunities for improvements.
• Develop user stories, business requirements, functional specifications and acceptance criteria.
• Collaborate with business, technical teams and vendors to deliver digital products and system enhancements.
• Evaluate and recommend technology solutions aligned with enterprise architecture and digital transformation goals.
• Support system implementation, deployment, adoption and continuous improvement initiatives.
• Assess changes, identify risks and recommend mitigation strategies.
• Ensure compliance with IT governance, security and quality management standards.

Skills

Stakeholder management

Facilitation

Analytical thinking

Problem solving

Design Thinking

Service Design

Human-Centred Design

Communication

Documentation

Education

Diploma or Degree in Computer Science / IT / Engineering

Job description

Responsibilities

• Engage stakeholders to gather, analyse, and translate business requirements into digital solutions.
• Facilitate discovery workshops, Design Thinking, and Service Design activities to identify opportunities for process and service improvements.
• Develop user stories, business requirements, functional specifications, and acceptance criteria.
• Collaborate with business, technical teams, and vendors to deliver digital products and system enhancements.
• Evaluate and recommend technology solutions aligned with enterprise architecture and digital transformation objectives.
• Support system implementation, deployment, adoption, and continuous improvement initiatives.
• Assess changes, identify risks, and recommend mitigation strategies.
• Ensure compliance with IT governance, security, and quality management standards.

Requirements

• Diploma or Degree in Computer Science, Information Technology, Engineering, or related disciplines.
• Minimum 6 years of experience in Business Analysis, Digital Transformation, Product Delivery, or related roles.
• Experience working in Agile or product-centric delivery environments.
• Strong stakeholder management, facilitation, analytical, and problem-solving skills.
• Knowledge of Design Thinking, Service Design, or Human-Centred Design methodologies.
• Familiarity with AI tools and emerging digital technologies.
• Excellent communication, presentation, and documentation skills.

Preferred

• Experience in Product Management, Project Management, or Digital Consulting.
• Agile, Scrum, CBAP, PMI-PBA, or related certifications.
• Experience working with enterprise systems, cloud technologies, or government/public sector digital projects.