Senior Business Analyst

Income Insurance Limited; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Income Insurance Limited is seeking an experienced Business Analyst to engage with business heads, gather and document requirements, and translate them into functional specifications and user stories. You will partner with IT and vendors to ensure proper configuration, drive process improvements, and support testing and UAT.

The role requires 5–8 years in business analysis or IT project delivery, strong stakeholder management, and familiarity with AI-assisted documentation tools.

Qualifications

• Minimum 5–8 years of experience in Business Analysis or IT project delivery.
• Proven experience in system implementation projects, preferably in distribution or regulatory domains.
• Experience with requirement management tools and SDLC/Agile delivery.
• Strong communication and stakeholder management skills.
• Familiarity with AI-assisted tools for documentation and data analysis.

Responsibilities

• Engage with Business Heads to gather, analyze, and document requirements.
• Translate needs into functional specs, user stories, and data/process flows.
• Collaborate with IT and vendor teams to ensure correct configuration and delivery.
• Lead testing preparations, SIT/UAT support, and acceptance criteria.
• Drive process improvements and maintain comprehensive documentation.

Skills

Business Analysis

SDLC/Agile

JIRA

Confluence

Visio

BPMN

APIs

Data flows

AI tools

Stakeholder management

Education

General Degree in IT/Info Systems

Tools

JIRA

Confluence

Visio

BPMN

Job description

Responsibilities:

• Engage Business Heads and Business representatives to gather, analyse, and document business requirements
• Conduct workshops, interviews, and process walkthroughs to understand current and future-state processes
• Translate business needs into Functional Specification/User Stories/Process and data flows
• Ensure requirements are clear, structured, testable, and aligned with business objectives

Stakeholder and Vendor Management

• Serve as a primary liaison between Business stakeholders, vendor and IT team
• Facilitate discussions to resolve requirement gaps, ambiguities and conflictsEnsure vendor solutions are aligned with business needs and technical constraints
• Support governance process such as requirement sign-off, change requirement evaluation, and impact assessment

Solution Design and Implementation Support

• Collaborate with technical teams to clarify requirements and ensure correct system configuration and development
• Participate in solution design discussions, ensuring functional completeness and feasibility.
• Support system integration efforts, especially across distribution, CRM Support governance process such as requirement sign-off, change requirement evaluation, and impact assessment
• Monitor implementation progress and highlight risks or deviations.

Testing and Delivery

• Define and review test scenarios, test cases, and acceptance criteria.
• Perform SIT, to validate that delivered solutions meet functional and business requirements.
• Support User Acceptance Testing (UAT)

Process Improvement and Documentation

• Identify opportunities to streamline distribution process using system capabilities.
• Maintain comprehensive documentation, i.e. business requirement document, functional specification, process flows.
• Support post-implementation reviews and continuous improvements.

AI-Enabled Business Analysis

• Leverage on AI tools to accelerate documentation, testing, generate insights from business/process data and stakeholders update and/or reporting.
• Promote adoption of AI-driven productivity within the project team.

Requirements:

• General Degree / Degree holder in Information Technology, Info Systems or equivalent.
• 5-8 years of experience in Business Analysis or IT project delivery.
• Proven experience in system implementation project (preferably Distribution Management System, Agent Portal, Regulatory Reporting)
• Experience in Financial Advisory (FA), Wealth Management, or Distribution domain is highly preferred.
• Technical & Functional:
  • Strong understanding of business analysis methodologies, SDLC/Agile delivery frameworks
  • Experience with requirement management tools, e.g. JIRA, Confluence, Visio, BPMN
  • Understand system integration concepts, e.g. APIs, data flows.
• AI & Digital:
  • Familiar with AI-assisted tools for requirement documentation and data analysis
  • Ability to apply AI tools practically in project delivery
• Soft Skills:
  • Excellent communication and stakeholder management skills
  • Strong analytical and problem-solving ability
  • Able to work across business and technical teams
  • Proactive, structured and detail-oriented