Business Analyst - Digital Transformation

MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD is seeking a seasoned Business Analyst to lead discovery workshops, document requirements, and design solutions across complex enterprise programs. You will partner with SI vendors and architects to translate needs into tangible designs and guide data governance, UAT, and deployment activities.

The role emphasizes collaboration across business units, process optimization, and ensuring regulatory and operational alignment through all project stages.

Qualifications

• Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related discipline.
• Minimum 5 years of Business Analysis experience in enterprise digital transformation programs.
• Proven experience working across both Business and IT stakeholders.
• Experience in requirements elicitation, process modelling, workshop facilitation, and stakeholder management.
• Experience supporting or delivering large-scale software package implementations.
• Familiarity with Agile, Waterfall, and Hybrid delivery methodologies.

Responsibilities

• Lead requirements discovery workshops with Business and IT stakeholders.
• Document and manage business requirements, user stories, business rules, and functional requirements.
• Analyze current-state (As-Is) and define future-state (To-Be) processes aligned with industry best practices.
• Challenge legacy processes and identify opportunities to leverage standard platform capabilities rather than custom development.
• Facilitate stakeholder alignment and decision-making across multiple business units.
• Partner with SI vendors and solution architects to translate business requirements into solution designs.
• Review functional design documents, configuration specifications, and solution proposals from implementation partners.
• Validate that solution design meets business objectives, regulatory obligations, operational needs, and user expectations.
• Define business data requirements, data governance needs, and business workflows.
• Collaborate with integration teams on business processes involving CMS, CRM/CDP platforms, and MuleSoft.
• Participate in data migration planning, validation, and business sign-off activities.
• Work with SI vendors to review test scenarios, test scripts, and business acceptance criteria.
• Coordinate and execute User Acceptance Testing (UAT).
• Support defect triage, prioritization, validation, and business sign-off.
• Assist in go-live readiness assessments and deployment activities.
• Act as a trusted advisor to business stakeholders throughout the project lifecycle.
• Facilitate requirement prioritization and scope management discussions.
• Prepare executive-ready materials, business impact assessments, and decision papers.
• Support business readiness activities including training, process documentation, communication, and adoption initiatives.

Skills

Requirements elicitation

Process modelling

Workshop facilitation

Stakeholder management

Hybrid delivery methodologies

Education

Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related discipline

Tools

MuleSoft

CMS

CRM/CDP platforms

Job description

Key Responsibilities

Business Analysis & Requirements Management

• Lead requirements discovery workshops with Business and IT stakeholders.
• Document and manage business requirements, user stories, business rules, and functional requirements.
• Analyze current-state ("As-Is") and define future-state ("To-Be") processes aligned with industry best practices.
• Challenge legacy processes and identify opportunities to leverage standard platform capabilities rather than custom development.
• Facilitate stakeholder alignment and decision-making across multiple business units.

Solution Design & Implementation

• Partner with SI vendors and solution architects to translate business requirements into solution designs.
• Review functional design documents, configuration specifications, and solution proposals from implementation partners.
• Validate that solution design meets business objectives, regulatory obligations, operational needs, and user expectations.

Data, Integration & Process Design

• Define business data requirements, data governance needs, and business workflows.
• Collaborate with integration teams on business processes involving RWS sub-systems such as Casino Management Systems (CMS), CRM/CDP platforms, integration platform (MuleSoft) ,etc.
• Participate in data migration planning, validation, and business sign-off activities.

Testing & Deployment

• Work with SI vendors to review test scenarios, test scripts, and business acceptance criteria.
• Coordinate and execute User Acceptance Testing (UAT).
• Support defect triage, prioritization, validation, and business sign-off.
• Assist in go-live readiness assessments and deployment activities.

Stakeholder Management & Governance

• Act as a trusted advisor to business stakeholders throughout the project lifecycle.
• Facilitate requirement prioritization and scope management discussions.
• Prepare executive-ready materials, business impact assessments, and decision papers.

Change & Adoption

• Support business readiness activities including training, process documentation, communication, and adoption initiatives.

Required Qualifications

• Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related discipline.
• Minimum 5 years of Business Analysis experience in enterprise digital transformation programs.
• Proven experience working across both Business and IT stakeholders.
• Experience in requirements elicitation, process modelling, workshop facilitation, and stakeholder management.
• Experience supporting or delivering large-scale software package implementations
• Familiarity with Agile, Waterfall, and Hybrid delivery methodologies.