Business Analyst - #1620

JOBSTER PRIVATE LTD.; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

JOBSTER PRIVATE LTD. in Singapore seeks a Digital Business Analyst to drive product-centric digital transformation in collaboration with the CIO and cross-functional teams.

You will deliver user-centric solutions, manage the product backlog in Agile, and support existing systems as products across government and agency environments. Applicants should have 5+ years in business analysis or product roles, strong Agile/Scrum experience, and familiarity with WOG frameworks and security requirements.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Minimum 5 years of experience in business analysis, product owner, or similar role in a product-centric environment.
• Experience with Agile/Scrum or similar methodologies.
• Experience in supporting and managing existing enterprise systems with vendors and multi-agency stakeholders.
• Familiarity with Whole-of-Government (WOG) frameworks, security policies, and compliance standards.
• Working knowledge of AI tools and concepts is a strong advantage.
• Strong analytical, facilitation, and problem-solving skills.
• Excellent stakeholder engagement and communication skills.
• Self-motivated, adaptable, and eager to continuously learn.

Responsibilities

• Embrace Product Thinking to define the why behind new features and initiatives.
• Lead User-Centric Discovery with citizen, business, and agency needs.
• Apply Product Management, Design Thinking, and Service Design to identify points and design future-state solutions.
• Evaluate technologies for digital direction with a focus on scalable products.
• Collaborate in Agile to define user stories and manage the product backlog.
• Support existing systems as products through lifecycle including enhancements and decommissioning.
• Liaise with internal stakeholders, other agencies, and industry professionals.
• Coordinate with system vendors and helpdesk teams to resolve issues.
• Analyze product performance and drive data-driven improvements.
• Ensure all solutions align with Whole-of-Government (WOG) policies.

Skills

Product Thinking

Agile Methodologies

Scrum

Stakeholder Engagement

Discovery & Prototyping

Vendor Management

Problem Solving

Education

Bachelor's degree in Computer Science / IT / Engineering

Job description

About the Role

As a Digital Business Analyst, you will be central to driving digital transformation by adopting a product-centric approach. Working closely with the Chief Information Officer and cross-functional teams—including project/product managers, solution architects, and technical/security consultants—you will deliver innovative digital solutions focused on user value and strategic outcomes. This role involves not only steering new digital initiatives but also providing business and operational support for existing systems. You will be a proactive, self-motivated team player with a strong grasp of modern digital technologies and a commitment to delivering secure, user-centric solutions that serve both agency goals and public needs.

Key Responsibilities

• Embrace Product Thinking: Champion a product mindset to develop a deep understanding of user needs and the problems we are trying to solve. Go beyond requirements gathering to define and articulate the 'why' behind new features and initiatives.
• User-Centric Discovery: Partner with business teams to elicit citizen, business, and agency needs through human-centric and visual methods.
• Modern Methodologies: Apply Product Management, Design Thinking, and Service Design methodologies to identify pain points, define product vision, and design future-state solutions.
• Strategic Technology Evaluation: Evaluate and recommend appropriate technologies that align with digital direction (e.g., cloud adoption, legacy modernization, SG Tech Stack), with a focus on building scalable and sustainable products.
• Iterative Delivery: Collaborate within an Agile framework to define user stories, set acceptance criteria, and manage the product backlog to ensure a continuous flow of value.
• Product Lifecycle Management: Support the business and operational needs of existing systems, treating them as products with a lifecycle that includes iterative enhancements, issue resolution, and eventual decommissioning.
• Stakeholder Collaboration: Liaise with internal business stakeholders, other government agencies, and industry professionals to ensure product-market fit and alignment with the broader ecosystem.
• Vendor and Partner Management: Work closely with system vendors, interface partners, and helpdesk teams to identify, troubleshoot, and resolve system-related issues, ensuring they align with the product roadmap.
• Continuous Improvement: Proactively analyze product performance and user feedback to propose data-driven improvements and champion digital innovation.
• WOG Compliance: Ensure all solutions align with Whole-of-Government (WOG) policies, including digital governance, security, and compliance requirements.

Requirements

• A degree in Computer Science, Information Technology, Computer/Electronics Engineering, or a related field.
• Minimum 5 years of experience in a business analysis, product owner, or similar role within a product-centric environment.
• Proven track record in Agile, Scrum, or other modern product development methodologies.
• Demonstrated experience in applying product thinking and product ways of working to solve complex problems.
• Experience in supporting and managing existing enterprise systems, including liaising with vendors, helpdesks, and multi-agency stakeholders.
• Familiarity with Whole-of-Government (WOG) frameworks, security policies, and compliance standards.
• Working knowledge of AI tools and concepts is a strong advantage.
• Strong analytical, facilitation, and problem-solving skills, particularly in discovery and prototyping.
• Excellent stakeholder engagement and communication skills, with the ability to influence and pitch ideas effectively.
• Self-motivated, adaptable, and eager to continuously learn and improve.