IT Executive (IT Infrastructure & Support)

Private Advertiser; Singapore; On-site; SGD 40,000 - 67,000; Full time

Job summary

Private Advertiser in Singapore is seeking an IT professional to provide first and second level technical support for hardware, software, network and systems issues, and to manage user accounts and onboarding/offboarding. The role also covers IT infrastructure maintenance, security and coordination with external vendors.

Additionally, you will assist in IT projects and the rollout of IT systems for new offices as the business grows regionally.

Qualifications

• Diploma or equivalent in IT or related discipline.
• 3–6 years of relevant IT support/infrastructure experience.
• Good knowledge of Windows OS, MS 365, hardware and network troubleshooting.
• Familiarity with server administration, Active Directory, user management.
• Experience with ticketing systems, asset management and documentation.
• Basic backup management, firewall configuration and endpoint protection.
• Strong troubleshooting, coordination and interpersonal skills.
• Self-motivated, service-oriented, able to manage multiple priorities.
• Willingness to learn and take broader IT responsibilities as business grows.

Responsibilities

• Provide first and second-level technical support to employees for hardware, software, network and system-related issues.
• Attend to IT service requests and incidents through the ticketing system, ensuring timely follow-up and resolution.
• Diagnose and troubleshoot desktop computers, laptops, printers, mobile devices, Microsoft 365 applications and other IT-related issues.
• Manage user accounts, access rights, email configurations and onboarding/offboarding IT arrangements.
• Escalate complex technical issues to external vendors or relevant technical specialists where necessary.
• Maintain and monitor the company's IT infrastructure, including servers, networks, switches, routers, firewalls and related equipment.
• Perform routine system maintenance, updates, patching and troubleshooting to ensure system availability and reliability.
• Monitor server performance, network connectivity, storage capacity and backup operations.
• Assist in managing server environments, data backup and recovery procedures.
• Maintain IT documentation, infrastructure records and system configurations.
• Assist in implementing and maintaining IT security measures to safeguard company systems, devices and data.
• Monitor antivirus, endpoint protection, firewall and other security-related systems.
• Support user access management and ensure appropriate security controls are maintained.
• Maintain accurate IT asset inventories, software licences and equipment records.
• Coordinate with external IT vendors and service providers on maintenance, troubleshooting and technical support matters.
• Assist in the planning and implementation of IT infrastructure upgrades, system enhancements and technology projects.
• Support the setup and deployment of IT systems, network infrastructure and end-user equipment for new offices or business locations.
• Work with internal stakeholders and external service providers to ensure IT requirements are met.
• Take on additional IT-related responsibilities in line with business needs and the company's regional expansion.

Skills

Windows OS

Microsoft 365

Network troubleshooting

Active Directory

IT asset management

Ticketing systems

Server administration

Documentation

Backup management

Endpoint protection

Interpersonal skills

Education

Diploma/NITEC in IT

Job description

Responsibilties

IT Support & Service Management

• Provide first and second-level technical support to employees for hardware, software, network and system-related issues.

• Attend to IT service requests and incidents through the ticketing system, ensuring timely follow-up and resolution.

• Diagnose and troubleshoot desktop computers, laptops, printers, mobile devices, Microsoft 365 applications and other IT-related issues.

• Manage user accounts, access rights, email configurations and onboarding/offboarding IT arrangements.

• Escalate complex technical issues to external vendors or relevant technical specialists where necessary.

IT Infrastructure & Systems Maintenance

• Maintain and monitor the company's IT infrastructure, including servers, networks, switches, routers, firewalls and related equipment.

• Perform routine system maintenance, updates, patching and troubleshooting to ensure system availability and reliability.

• Monitor server performance, network connectivity, storage capacity and backup operations.

• Assist in managing server environments, data backup and recovery procedures.

• Maintain IT documentation, infrastructure records and system configurations.

IT Security & Asset Management

• Assist in implementing and maintaining IT security measures to safeguard company systems, devices and data.

• Monitor antivirus, endpoint protection, firewall and other security-related systems.

• Support user access management and ensure appropriate security controls are maintained.

• Maintain accurate IT asset inventories, software licences and equipment records.

• Coordinate with external IT vendors and service providers on maintenance, troubleshooting and technical support matters.

IT Projects & Business Expansion

• Assist in the planning and implementation of IT infrastructure upgrades, system enhancements and technology projects.

• Support the setup and deployment of IT systems, network infrastructure and end-user equipment for new offices or business locations.

• Work with internal stakeholders and external service providers to ensure IT requirements are met.

• Take on additional IT-related responsibilities in line with business needs and the company's regional expansion.

Requirement

• Diploma, Higher NITEC, NITEC or Professional Certificate in Information Technology, Computer Science or a related discipline.

• Preferably 3–6 years of relevant experience in IT support, infrastructure maintenance or IT operations.

• Good knowledge of Windows operating systems, Microsoft 365, computer hardware and network troubleshooting.

• Familiarity with server administration, Active Directory, user account management, network infrastructure and IT security fundamentals.

• Experience with ticketing systems, IT asset management and IT documentation.

• Basic knowledge of backup management, firewall configuration and endpoint protection.

• Strong troubleshooting, coordination and interpersonal skills.

• Self-motivated, service-oriented and able to manage multiple priorities independently.

• Proactive in following up on outstanding issues and ensuring timely resolution.

• Willingness to learn, adapt and take on broader IT responsibilities as the business grows.