IT Analyst, Information Technology

CLSA Singapore Pte Ltd; Singapore; On-site; SGD 52,000 - 76,000; Full time

Job summary

CLSA Singapore Pte Ltd is seeking an IT Support Specialist to provide hands-on infrastructure, PC and end-user support, covering L1/L2 needs for desktop and mobile devices, Zoom, IP phones, and onboarding/offboarding. You will assist the IT Manager with daily operations, OS installation and troubleshooting, asset inventory, security/compliance for end-user computing, and support for internal trading apps.

Strong communication, ability to handle pressure and standby after office hours for DC

Qualifications

• Bachelor's degree or higher in Information Technology or related discipline.
• Minimum 3 years of experience in IT platforms and system support across mobile/workspace, Windows desktop, network connectivity, voice technologies, and datacentre management.
• Strong end-user focus and can-do attitude.
• Excellent communication and interpersonal skills.
• Ability to manage conflicting priorities and work under pressure.
• Experience providing face-to-face and remote support for internal/external applications.
• Good written and spoken English to liaise with stakeholders.

Responsibilities

• Provide hands-on infrastructure and PC & end-user support.
• L1/L2 end-user coverage for desktop/user applications, hardware troubleshooting, Zoom, IP phones, etc.
• Assist IT Manager with daily IT operations (backup tape management, patch deployments, AV updates, start-of-day checks).
• Install, support & troubleshoot Microsoft Operating systems and products.
• Inventory management for software & hardware and maintain up-to-date documentation.
• Ensure security and compliance in the end-user computing space.
• Support internal and vendor-provided business applications (Bloomberg/IRESS, CRM tools).
• Datacentre activities: network/server setup in racks, troubleshooting, escor ting vendors in DC.
• Rack & stack of Data Center equipment; datacentre inventory management including cabling, patching, standby on weekends; log vendor cases.

Skills

End-user support

L1/L2 support

Desktop & mobile hardware

OS installation & troubleshooting

Security & compliance

Communication

Education

Bachelor's degree in IT or related field

Tools

Bloomberg

IRESS

CRM Tools

Job description

Key Area of Responsibilities

• Provide hands on infrastructure, PC & end user support.
• L1/L2 end user coverage for standard desktop/user applications, desktop/mobile hardware troubleshooting and break fix, Zoom video conference support, user on/off-boarding arrangement, IP phone support, etc.
• Assisting IT Manager with daily IT operations (backup tape management, patch deployments, AV updates, start of day checks.)
• Install, support & troubleshoot Microsoft Operating systems and products
• Software & hardware Inventory management and ensure documentation is kept up to date.
• Ensure security and compliance in the end user computing space.
• Assist in 1st Level support of internally developed and vendor provided business applications. Bloomberg/IRESS, Internal trading applications/CRM Tools.
• Datacentre (DC) project activities like network, server setup in racks, troubleshooting and escort & assists vendors in DC.
• Rack & Stack of Data Center equipment.
• Datacentre inventory management including cabling, patching, and standby support on weekends. Logging vendor cases, arranging clearance to DC.

Requirements

• At least Bachelor's Degree or above in Information Technology or related discipline
• Minimum 3 years of experience inIT platforms and system support in relevant areas across mobile and workspace, Windows desktop, network connectivity, voice technologies and datacentre management is desirable
• A strong end user focus and can-do attitude
• Great communication and strong interpersonal skills
• The flexibility to deal with conflicting and ever-changing priorities
• Proven ability to work under pressure
• Experience in providing face to face and remote Support for internal/external applications
• Good command of written and spoken English due to need to liaise with various stakeholders
• Analytically minded, logical problem solver who is able to think outside the square
• Able to work autonomously as well as part of a small team
• Open to be on Standby after office hours for Datacenter issues

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