IT Analyst - Application Support

RECRUIT LYNC PTE. LTD.; Singapore; On-site; SGD 50,000 - 75,000; Full time

Job summary

RECRUIT LYNC PTE. LTD. in Singapore is seeking an IT Support Analyst to provide Level 1/2 support for enterprise applications like SAP S/4HANA, Freshdesk, Servigistics and Microsoft 365.

You will troubleshoot, manage user access, monitor performance, and coordinate with vendors while preparing functional specs and participating in UAT and end-user training.

Qualifications

• Minimum Degree in Computer Science, IT or related field.
• At least 3 years of experience in related IT Experience, preferably in Enterprise Application Support.
• Hands-on experience in ITSM Tools, Sharepoint and SAP Analytic Cloud or Power BI
• Knowledge in SQL Queries, reporting tools and system troubleshooting

Responsibilities

• Provide Level 1 and Level 2 support for enterprise applications, including SAP S/4HANA, Freshdesk, Servigistics and Microsoft 365.
• Troubleshoot application issues, manage user access and coordinate with vendors for technical support.
• Monitor application performance and recommend system improvements.
• Support data extraction, reporting and dashboard maintenance using Power BI, SAP Analytics Cloud (SAC) and SQL.
• Gather business requirements and prepare functional specifications and project documentation.
• Coordinate User Acceptance Testing (UAT), system implementations and end-user training.
• Manage small-scale IT projects and collaborate with internal stakeholders and external vendors.
• Maintain system documentation, SOPs and IT support ticket records.

Skills

IT Support

SQL Queries

Power BI

SharePoint

Education

Bachelor's degree in Computer Science/IT

Tools

ITSM Tools

SAP Analytics Cloud

Power BI

Job description

• Monday - Friday
• AWS + VB
• East
  

Responsibilities

• Provide Level 1 and Level 2 support for enterprise applications, including SAP S/4HANA, Freshdesk, Servigistics and Microsoft 365.

• Troubleshoot application issues, manage user access and coordinate with vendors for technical support.

• Monitor application performance and recommend system improvements.

• Support data extraction, reporting and dashboard maintenance using Power BI, SAP Analytics Cloud (SAC) and SQL.

• Gather business requirements and prepare functional specifications and project documentation.

• Coordinate User Acceptance Testing (UAT), system implementations and end-user training.

• Manage small-scale IT projects and collaborate with internal stakeholders and external vendors.

• Maintain system documentation, SOPs and IT support ticket records.

Requirements

• Minimum Degree in Computer Science, IT or related field
• At least 3 years of experience in related IT Experience, preferably in Enterprise Application Support
• Hands-on experience in ITSM Tools, Sharepoint and SAP Analytic Cloud or Power BI
• Knowledge in SQL Queries, reporting tools and system troubleshooting